The Digital Transformation Journey - A Nearshore Americas Expert E-Book - 13
Three Digital Transformations
3
Mobile app streamlines employee communications and patient referrals
Broward Health is one of the ten largest public healthcare systems in the United States. It is comprised of more than six hospitals and over 30 healthcare facilities serving the South Florida region. With more than 2,000 employees on payroll, Broward Health's dependence on paper-based communications was creating a massive gap in their operational efficiency. In particular, the lack of a centralized access point was causing several issues for
physicians. In order to make a patient referral or schedule a surgery, physicians would have to set aside several hours to ensure the job was done
correctly. Understandably, Broward Health wanted to part ways with all legacy communications, while embracing a digital transformation in which
physicians could contact each other over their own social network to make patient referrals, or to schedule surgeries.
The journey
Broward Health engaged AAJ to create the Physicians Direct mobile application. This is a mobile enterprise application with a full page view of every
physician's profile at Broward Health, and an adjustable filter for search options. The single application eliminated all paperwork. Now, any physician
that creates a profile has the ability to update their location daily, refer patients to other physicians, email other physicians or employees, schedule
surgeries, and / or contact the IT team for support. The mobile application even includes a detailed map that detects the precise location of each
physician, ensuring that the email trail is kept to a minimum.
The results
With Broward Health having over 30 facilities, Physicians Direct was specifically designed to connect physicians on a network they could access
anywhere, anytime. Keeping user optimization in mind, AAJ also designed the application to function as a social network. The application included
a built in messenger that allowed physicians to stay connected; a full page-to-page view of all the physicians; notifications that alerted physicians
of patient referrals, surgeries, and location changes; and the ability to contact the IT team for support. Functionality has come to life by integrating
the application with an existing REST API backend, and by utilizing a third party Cloud-based SMS system.
Although it was designed to be easy-to-use, AAJ nonetheless provided weeks of on-site support to show the IT team at Broward Health the ins and
outs of the application. This kind of support is often a critical factor in any digital journey. Since the implementation of the mobile application, physicians have been spending less time filling out forms and more time attending to their main job - patient care.
The Digital Transformation Journey - A Nearshore Americas Expert E-Book
Table of Contents for the Digital Edition of The Digital Transformation Journey - A Nearshore Americas Expert E-Book
The Digital Transformation Journey - A Nearshore Americas Expert E-Book - 1
The Digital Transformation Journey - A Nearshore Americas Expert E-Book - 2
The Digital Transformation Journey - A Nearshore Americas Expert E-Book - 3
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The Digital Transformation Journey - A Nearshore Americas Expert E-Book - 13
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