Guyana - Well Positioned for Future Growth and Success - 9

Qualfon is a global BPO that has been operating in Guyana
since 2005. With approximately 1,700 employees, it
is the largest private employer in the country and has
made a major investment to build one on the world's
largest contact center campuses in Guyana, which
can accommodate more than 6,000 employees. The
primary reasons why Qualfon is so bullish on Guyana are
because of its native English language, highly educated
population, and competitive global wage rates.
"Guyana has been a great location for us. It provides
the only native-English-speaking workforce in South
America. Compared to other bilingual markets across
Latin America, Guyana enables us to draw from a larger
labor pool, says Mike Marrow, CEO of Qualfon. "This
"
has translated into steady growth for Qualfon Guyana,
and we are providing award-winning customer service
from this location with an average employee tenure of
28.8 months and management tenure of 85.2 months."
With its combination of benefits, Qualfon believes that
Guyana has an opportunity to be a next-wave location
for BPO services. Many large United States companies
are looking for more competitively priced outsourcing
locations to replace or augment their current global
footprint.
"Guyana offers us a price point that gives our clients
a viable alternative to India, and complements the
Philippines, says Marrow.
"

Guyana: Well Positioned for Future Growth and Success

Guyana has a 90.1% literacy rate, one of the highest rates
in the Caribbean and Latin American region

Qualfon will soon open its second contact center in Georgetown,
which will have a 600 seat capacity. Meanwhile, the company
is currently constructing its third location, a six-building, 10 acre
contact center campus. It will offer employees a variety of amenities
with outdoor gathering areas and recreational facilities. The first
building will be completed in the third quarter of 2014 and will have
a 1,000-seat capacity.

Labor Market Dynamics
Guyana's labor market dynamics are highly favorable from a BPO
perspective. With unemployment at 12.2%, Guyana has an available
labor force, but also a strong workforce that can contribute to the
country's tax base and ongoing social and financial stability. The
population has a significant level of cultural familiarity with the
United States, with a 90.1% literacy rate - one of the highest
literacy rates in the Caribbean and Latin American (CALA) region.
Labor costs are 10% below the Philippines and 15%to 30% less
than the CALA average.

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Guyana - Well Positioned for Future Growth and Success

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