NewsLine - April 2010 - (Page Cover1)

10 18 EHR Incentive Program and Proposed Regulations 14 April 2010 A Tribute to Some Lesser-Known Hospice Volunteers Coming April 21—2010 Virtual Hill Day DELIVERING BAD NEWS: Helpful Guidance that Also Helps the Patient By Kevin S. Henning, MD, FAAFP, FAAHPM, and Margi Carlson, RN E very day hospice and palliative care providers face the difficult task of sharing bad news with patients and their loved ones. Many hospice team members, including physicians and nurses, fi nd this work to be one of the most challenging aspects of their job since they typically receive little or no training in how to most effectively communicate with patients and families—particularly when it comes to sharing bad news. Despite the challenge inherent in communicating bad news, our patients deserve professional caregivers who are expert in participating in difficult conversations—and our referral sources expect it. Many clinicians mistakenly believe that experience alone is sufficient to prepare them for sharing bad news. It is also easy to assume that simply lending a sympathetic ear or having compassion for seriously ill patients equips them with the ability to effectively communicate bad news. Although there is little research on this subject, studies suggest that physicians feel inadequately trained in sharing bad news, but after receiving structured training in the area, feel more comfortable engaging in these conversations.1 continued on next page Also Featured This Month: Select the ‘Right Stuff’ and Improve Staff Turnover…. What characteristics should you look for when hiring hospice clinical staff? While some qualifications are relatively obvious, many are not. Learn how Haven Hospice handled the challenge and significantly improved turnover— see page 5. NHF’s Winter Quarterly Report—see page 27 Upcoming Educational Offerings 25 National Hospice and Palliative Care Organization

Table of Contents for the Digital Edition of NewsLine - April 2010

NewsLine - April 2010