NewsLine - April 2011 - (Page 30)

Short Takes New National STAR Report Available With 2010 Data on Staff Compensation One of the free survey tools that NHPCO makes available to members is the “Survey of Team Attitudes and Relationships”—or STAR. Introduced in 2007, STAR is the first and only survey that is specifically designed to assess the job satisfaction of all employees working in the hospice and palliative care field— administrative, non-clinical and clinical staff. The chart at right, for example, shows the proportion of respondents by staff category during 2010.* While providers which participate in STAR receive individualized reports with their survey results, each year NHPCO also aggregates the results and produces the National STAR Report for the benefit of all members. The Report is organized into two primary sections: • The first section provides demographic details about the Proportion of Respondents by Staff Category Direct Clinical Other 0.7% Direct Clinical Psychosocial 4.1% Direct Clinical Nursing 13.4% Non-Clinical Staff 9.2% All Staff 30.5% Non-Administrative Clinical Staff 18.2% All Clinical Staff 21.1% Administrative Clinical Staff 2.8% staff surveyed, followed by data on their compensation. Both average and salary range percentiles are provided for hourly and exempt wageearners—by general job category and by 38 hospicespecific job titles. • The second section reports on results from 40 to 45 core questions asked in the survey concerning individual work rewards, workload issues, the work environment, teamwork, organizational support and global job satisfaction. As one CEO put it, “STAR is a snapshot in time, no different than a financial balance sheet. It takes the temperature of any organization’s culture.” The National STAR Report, in turn, provides a valuable snapshot for benchmarking and more comprehensive evaluation. The new National STAR Report is now available in NHPCO’s Marketplace (Item 821730; Member Price: $200.) * Responses submitted between 11/1/2009 and 10/31/2010. Interested in Using This Free Survey Tool in Your Program? Visit the STAR page on the NHPCO website. You’ll find a step-by-step guide, covering the “Basics” as well as Survey Preparation and Administration. 30 NewsLine http://iweb.nhpco.org/iweb/Purchase/ProductDetail.aspx?Product_code=821730 http://iweb.nhpco.org/iweb/Purchase/ProductDetail.aspx?Product_code=821730 http://www.nhpco.org/i4a/pages/index.cfm?pageid=5791

Table of Contents for the Digital Edition of NewsLine - April 2011

NewsLine - April 2011
Hospice Profit Margins in the Next Decade
A Message From Don
Protecting Hospice Rates Timeline
Sharp’s ACP Program
Experience the ACHC Difference (display ad)
Delaware Hospice’s Transitions Program
Recruiting Problems? HMR (display ad)
Hospice Executive Scholarship Program (display ad)
Voice of NCHPP: Volunteer/Volunteer Management Section
Volunteer Section Monthly Chats
Hospice Volunteer Program Resource Manual (display ad)
New National STAR Report – with Staff Compensation Data
Young Volunteers Learn About Hospice
One Bike, One Cause – One Uplifting Journey
Nurse’s Week Gift Ideas from Marketplace (display ad)
Members in the News
Upcoming Educational Offerings
Cover 2
NHF Quarterly

NewsLine - April 2011

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