Business Travel News - August 18, 2008 - (Page 1)

AUGUST 18, 2008 INSIDE Amex/Concur Tops Expense Deal Flurry . . . 3 BCD Travel Details Asia/Pac Strategy . . . . . 4 StarCite Inks Amadeus, CWT Pacts . . . . . . . 6 Air Execs Say Fares Counter Demand. . . . . 12 J.D. Power: Hotel Satisfaction Slips . . . . . . 16 3 6 14 AMADEUS TO GROW IN N.A. Former IBM exec Ingram leads U.S. development. WORKTOPIA ADVANCES NEW DRIVER AT BOSTONCOACH BTNonline.com Meetings tech CEO Local business vet Arenas leads mtg. Moulter is new space booking push. chauffered co. CEO. 2008 TRAVEL MANAGER OF THE YEAR UAL, CWT Split Amid Contract Reviews BY JAY BOEHMER & SETH HARRIS Though Foland said managed corporate travel reUnited Airlines’ move last month to pull its pre- mains an “important segment,” the carrier is refinferred partnership with Carlson Wagonlit Travel is ing its portfolio to tilt toward highly compliant and part of a wider effort to trim $80 million in annual business-generating customers—be they corporate agency incentive programs. Though CWT is the buyers or TMCs. Foland said the agency and the largest travel management company to be hit by corporate client portfolio is “shrinking by design,” as pullbacks, United said it is managing such relation- the carrier focuses on getting a return on investships more aggressively, scaling back its portfolio ment from upfront discounts to commissions and of corporate clients, travel management companies, override agreements. Continued on page 26 leisure travel agencies, fare consolidators and agency affiliate programs. United senior vice presiREPORTER’S NOTEBOOK: NBTA INT’L CONVENTION & EXPOSITION dent of worldwide sales Jeff Foland said the carrier has “reworked” all contracts with leisure and corporate agenNORTHROP GRUMMAN’S JANICE CHANG The uncertainty of fuel and growing ancilcies, noting that one mega, Travel buyer and her team advances the hotel RFP lary airline initiatives loomed heavily over atwhich sources confirmed as and rate auditing processes. See story, page 8. tendees at the National Business Travel AssoCWT, fell to the wayside. ciation Annual Convention and Exposition in Los Angeles late last month. When former chairman of the Federal Reserve Board Alan Greenspan spoke Wednesday BY SETH HARRIS morning, crude oil hovered in the mid-$120 include the movement of profile inEarly next year, global distribu- formation out of GDSs and into range. Greenspan said relief from July’s record tion system providers Amadeus and stand-alone databases, giving agenhighs that approached $150 likely would be Travelport GDS plan to launch some cies more flexible technology choicshort-lived. “The dampening effect of higher ALAN GREENSPAN components of their new point-of- es and less reliance on a single globoil prices is beginning to ease, and this is beOil still long-term trouble. sale agency desktop tools using in- al distribution system for content. ing reflected in the marketplace, but the longteroperable technologies that enterm problems are there and you can take reaTheoretically enabling agents to able access to multiple global process reservations in a single sonably short comfort,” he told attendees. distribution systems and third-par- booking environment, GDSs promise Greenspan said the “energy-driven” airline business is in the midst of ty technology. the new desktop developments will its own “long-term changes,” citing “new technologies on turbo engines.” Continued on page 10 Continued on page 24 New point-of-sale developments ERIC WONG Fuel Cost,Air Fees Trigger L.A.Aftershocks GDS Tools To Widen Agency Access Postmaster: Newspaper Handling/Periodicals Postaage ALL THE TOOLS TO SUCCEED ONE (COOL) RATE WINGATEHOTELS.COM http://BTNonline.com http://WINGATEHOTELS.COM

Table of Contents for the Digital Edition of Business Travel News - August 18, 2008

Business Travel News - August 18, 2008
Contents
Inside Track
Travel Manager Of The Year
Aviation
Ground Transportation
Lodging
Destinations

Business Travel News - August 18, 2008

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