i in•no•va•tion [in-uh-vey-shuhn] 1: the introduction of something new or different 2: a new idea, method, or device 15 www.hospitalitydesign.com pioneers and their work By Alia Akkam, Neena Dhillon, and Stacy Shoemaker Rauen July 2012 111http://www.hospitalitydesign.com