Hospitality Design - November 2012 - 40

from the show director
Hospitality Design Exposition & Conference (HD Expo) May 15-17, 2013 Mandalay Bay, Las Vegas
WWW.HDEXPO.COM

for your convenience
As our travel schedules become more hectic, convenience is something
we who travel frequently desire more and more of. Delta actually does a good job of trying to reward their frequent yers with easy check-in processes, breeze-through security lines, priority baggage claim, and Sky Clubs. The problem is we become so accustomed to these things we forget what it must be like for the people who are not frequent yers. How many of us watch the upgrade list on our iPad or iPhone in the comfort of the club while sipping a complimentary beverage? What, no upgrade? Outrageous! Seriously, though, the hospitality world has to get on board with the simple things travelers require, such as conveniently located outlets in their rooms. I recently stayed in a very prestigious hotel that had undergone a renovation about three years ago. The only outlets were over the sink (water and Apple products do not mix—trust me), or way behind the headboard, where it was like ge ing a workout to reach it. Security is another expected convenience. We don’t anticipate that someone will take our bag at baggage claim, yet anyone can walk in and run o with it. Why do we not check baggage tags? Also, as a woman traveling alone, I don’t like being placed in a room far from the elevators where I have to wind around multiple corridors to nd it. Whether it’s a taxi waiting when you need it, a doorman to help with your luggage, or even a drink while you check in, I think everyone should be able to get through the travel experience with a li le more convenience. It just takes a li le e ort and thought about the end user’s experience. And more outlets, please. Until next month.

Hospitality Design Americas Exposition & Conference (HD Americas) September 24-25, 2013 Miami Beach Convention Center, Miami
WWW.HDAMERICASEXPO.COM Contact us: 1145 Sanctuary Parkway, Suite 355 Alpharetta, Georgia 30009 770.291.5400 LIZ SOMMERVILLE < Group Show Director elizabeth.sommerville@nielsen.com 770.291.5456 JEFF BROWN < Sales Manager jeff.brown@nielsen.com 770.291.5435 CECE LOFT < Account Executive, East Coast cece.loft@nielsen.com 770.291.5433 BRENT PAYNE < Account Executive, West Coast brent.payne@nielsen.com 770.291.5604 FRANCES WONG < Marketing Manager frances.wong@nielsen.com 770.291.5513 KARA KOBRZYCKI < Conference Director kara.kobrzycki@nielsen.com 770.291.5424 ELIZABETH GRIMSLEY < Conference Director elizabeth.grimsley@nielsen.com 301.365.7971 DERRICK NELLOMS < Senior Operations Manager derrick.nelloms@nielsen.com 770.291.5452 JOE RANDALL < Senior Vice President

Liz Sommerville

Group Show Director Elizabeth.Sommerville@nielsen.com

DAVID LOECHNER President, Nielsen Expositions MICHAEL ALICEA Senior Vice President, Human Resources DARRELL DENNY Senior Vice President, Business Development DENISE BASHEM Vice President, Finance LORI JENKS Vice President, Operations TERESA REILLY Vice President, Digital JOANNE WHEATLEY Vice President, Manufacturing & Marketing Services

040

November 2012 hospitalitydesign.com

http://WWW.HDEXPO.COM http://WWW.HDEXPO.COM http://WWW.HDAMERICASEXPO.COM http://WWW.HDAMERICASEXPO.COM http://www.hospitalitydesign.com

Table of Contents for the Digital Edition of Hospitality Design - November 2012