DECEMBER 2007 CONTENTS PAGE 36 merchandise travel gift cards Features Cover Story: Rolls-Royce Empowers Its Own PAGE 14 Employee empowerment sends engagement and results soaring at Rolls-Royce Engine Services–Oakland By Christopher Hosford Case Study: Booz Allen Hamilton PAGE 22 The consulting firm’s volunteer program matches employees with small, struggling urban businesses By Laurel Maury Beating Your Best PAGE 24 How to top a program that clients considered “the best incentive trip ever” By A.E. Smith Keeping Safety In Mind PAGE 30 PAGE 24 Safety programs are few and they have pitfalls, but the payoff can be huge By Ben Chapman Incentive Interview PAGE 36 Travelocity CEO Michelle Peluso talks about loyalty, employee empowerment and one peripatetic gnome By Anne Marie D. Lee Research: Corporate Gifts Facts Report PAGE 44 Incentive’s annual research on business gifts By Leo Jakobson On the Cover Maurice Carter and Brad Burkett, of Rolls-Royce Engine Services–Oakland. See page 14 for a look at the division’s employee empowerment program. It’s paying big dividends in employee satisfaction and for the bottom line. Cover photography by Shaun Fenn ADVERTISER INDEX For information on advertisers’ products and services, turn to page 81 PAGE 14 incentivemag.com | December 2007 | Incentive | 3
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Table of Contents for the Digital Edition of Incentive - December 2007