JANUARY 2008 CONTENTS Features PAGE 14 PAGE 22 PAGE 26 merchandise travel gift cards Cover Story: Include a Meeting, Improve Morale Get your incentive winners to look forward to the trip’s meeting day By Jeanie Casison Case Study: DHL Delivers Recognition How Bob Nardelli Rallied Chrysler’s Dealers Despite arriving to a chorus of boos, Chrysler’s CEO motivates his most important channel Incentive Interview: Ken Blanchard Says Be Nice PAGE 38 PAGE 34 TV’s Extreme Makeover Motivates Giving PAGE 38 Why do homebuilding firms drop everything to help a family in need? Employees care Pre-Employment Motivation PAGE 42 Successful employee retention begins with good hiring practices The Daycare Dilemma PAGE 46 Merrill Lynch and U. of Denver agree: Emergency child care keeps employees happy Happy Employees Shouldn’t Mix with Sick Employees PAGE 48 PAGE 26 Presenteeism can be as bad for productivity as absenteeism Incentive Research: Consumer Promotions Report PAGE 50 On the Cover Karen Bennett, AT&T’s vice president of sales strategy and support, argues that a meeting can be a part of your incentive trip that will excite and motivate your winners. See pg. 14 for a look at how AT&T and other companies have managed this feat. Cover photography by Joseph Wong ADVERTISER INDEX For information on advertisers’ products and services, turn to page 81 PAGE 42 incentivemag.com | January 2008 | Incentive | 3
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Table of Contents for the Digital Edition of Incentive - January 2008