Progressive Grocer - May 2009 - (Page 102)

Technology Employ Automated Hiring This Ohio grocer decided to automate hiring for consistency, transparency and the bottom line. Buehler’s Noble Pond store in Canton, Ohio, features a Main Street Grill restaurant. By D. Gail Fleenor iring hourly associates is never an easy task. Paperwork, interviews and reference calls ultimately lead to taking a chance that a new hire will be a “keeper.” In today’s economy, grocers are now receiving mountains of applications, a situation they might have welcomed in previous years when finding applicants was like panning for gold. This situation now makes hiring decisions more difficult. How can grocers streamline the application process and, at the same time, find suitable candidates? One grocer, Buehler’s Fresh Foods, decided to let technology simplify its hiring process. Customers Come First H Exceptional customer service is 102 • Progressive Grocer • May 2009 of greatest importance to Ohio grocer Buehler’s, as is evident in its company mission statement: “To offer an exceptional shopping experience that exceeds each customer’s changing expectations through friendly, caring people and personal relationships based on trust.” The familyowned chain opened its first store www.progressivegrocer.com http://www.progressivegrocer.com

Table of Contents for the Digital Edition of Progressive Grocer - May 2009

Progressive Grocer - May 2009
Contents
Nielsen's Shelf Stoppers/Spotlight: Candy/Chocolate Candy
Market Snapshot: Tampa-St. Petersburg, Fla.
The 76th Annual Report of the Grocery Industry: Opportunity Knocking
Industry Ranking: The Super 50
Independents Report: IGA's Stores Down Under Are Experts at Giving Back
Lempert Report: Sustainable Agriculture is the Key to Feeding the World
Store of the Month: Angels in the City
United Fresh Product Forecast: Save-A-Lot Savors Suite Life at United Fresh
Meat/Seafood: A Signature Cut
Show Preview: IDDBA's Dairy-Deli-Bake 2009
Beverage Alcohol: A Heads-Up for Hops
Confectionery: Eye Candy
Hand-Held Frozen Entrees: Holding On
Coffee: Bean Counters
Private Label Trends: Private Practice
HBC: A Healthy Boost
Technology Case Study: Employ Automated Hiring
Equipment: Reach for Safety
What's Next Editors' Picks for Innovative Products
General Merchandise Taking Stock

Progressive Grocer - May 2009