STORES Convention Daily Preview Issue - 15

2018 BIG SHOW PREVIEW

15

The 17 Biggest Stories of 2017

November

Continued from page 14

November

Alibaba's Singles Day breaks records
It took just 24 hours for China's newly minted
middle-class consumers - along with consumers from
other countries - to spend $25 billion on purchases, a 40
percent increase from last year. The numbers compiled
that day are nothing short of mind-boggling: 140,000
brands participated in the event (a 40 percent increase
from the prior year), including Estee Lauder, Nike and
Gap; more than 15 million products were listed and 812
million orders were made. Alibaba is experimenting with
a smart logistics practice using big data and the retailer
had the chance to test it out on Singles Day: The first order was delivered within 12.18 minutes of the purchase.

Retail

by fostering a culture of continuous learning, help employees develop the skills

dapt to a quickly-changing retail environment, and improve the customer

ence by empowering employees to meet changing customer expectations.

s say that social networks
inspiration for purchases3

Visit us at booth #1136

Well-established retailers are 11% less likely to believe

Cyber Monday breaks records
Cyber Monday posted the largest-ever single
day of online sales in the U.S., with consumers
spending $6.59 billion online, according to Adobe.
Purchases made on
smartphones also
set a new record,
hitting $2 billion in
sales. Top sellers
on Cyber Monday
included the Nintendo Switch, Apple
AirPods, streaming
devices like Google
Chromecast and the
video game Super
Mario Odyssey. The
National Retail Federation and Prosper
Insights compiled key data from Thanksgiving to Cyber Monday, reporting that
more than 174 million Americans shopped
in stores and online during the holiday
weekend; NRF said more than 58 million people shopped only online, and
over 51 million individuals just stuck to
stores. From Thanksgiving Day through
Cyber Monday, the average shopper spent
$335.47, with $250.78 - 75 percent -
going specifically toward gifts.

they have the right people in their organization to
address evolving customer and talent demands5

tablished retailers strongly

Well-established retailers are 24% less likely to invest

ncourage employees

in employee learning than Internet-age retailers6

h new technologies4

44%

Million

people work in retail in the US10

%

147%
Retailers that cross-train their sales

that have
mployee
t retain
f their
rs 14

management/

13

consumers typically
know more about a
product than a store
associate9

Companies with highly
engaged employees
outperform their
competitors' earnings
by 147%15

leaders regularly generate 10-15%
higher revenue and as much as 20%
higher engagement scores16

Companies with a strong learning
culture have 30%-50% higher
engagement and retention17

13. https://www.forbes.com/sites/christinecomaford/2017/07/08/the-surprising-link-between-customer-experience-and-employee-engagement/#157383aeb512
14. https://www.slideshare.net/demandmetric/employee-engagement-benchmark-report?ref=https://www.demandmetric.com/content/employee-engagement-benchmark-report
15. http://news.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx
16. https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/employee-engagement-strategies.html
17. https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/employee-engagement-strategies.html

December

CVS and Aetna want to improve
health care
CVS Health and Aetna announced
their merger in early December, raising
eyebrows and launching discussions
ranging from how it changes the way
health care is delivered in the country to
whether it's a threat to small drug stores.
The new company combines the biggest
pharmacy chain in the U.S. with the nation's third-largest insurance company;
executives contend that consumers will
benefit by way of high-quality, low-cost
medical care. The planned $77 billion
merger is also expected to usher in a
new era in analytics, interoperability
and population health. It comes at a
turbulent time in the health care arena
due to potential changes in government
programs like Medicare, uncertainty
over the future of the Affordable Care
Act and the specter of new competition
from Amazon.

es de Tecnologia para Educação Ltda. All D2L marks are trademarks of D2L Corporation. Please visit D2L.com/trademarks for a list of D2L marks.

See "17 Biggest Stories" on page 18
30/11/17 3:47 PM

https://www.forbes.com/sites/christinecomaford/2017/07/08/the-surprising-link-between-customer-experience-and-employee-engagement/#157383aeb512 https://www.slideshare.net/demandmetric/employee-engagement-benchmark-report?ref=https://www.demandmetric.com/content/employee-engagement-benchmark-report http://news.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/employee-engagement-strategies.html https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/employee-engagement-strategies.html http://www.D2L.com/trademarks

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