STORES Magazine - February 2009 - (Page 37)

NUTS AND BOLTS / INVENTORY SYSTEMS New Tricks, Meet Old Dog Warehouse management system helps McLendon Hardware herd its SKUs BY M.V. GREENE t has taken more than 80 years, but McLendon Hardware has become “inventory conscious.” A family-owned and operated specialty hardware retailer with six stores in the state of Washington, the company was founded by Mac McLendon, who rode through Seattle on a horse-drawn wagon to collect used tools and appliances for resale. I Its first stores had narrow aisles and musty dirt floors, but McLendon Hardware now has a commercial lumberyard, two distribution centers and an Internet sales operation. Vice president Mike McLendon, grandson of Mac, says the company is insistent on remaining viable in an era when many family-owned firms have been forced to capitulate to larger, wellfinanced behemoths. “Our key challenge in competing against them is to provide what they don’t,” McLendon says. “When a person goes to The Home Depot, sometimes he has a hard time finding someWWW.STORES.ORG For McLendon Hardware, being “inventory conscious” means ensuring the DC picking rates up 50% operation is run as efficientInventory accuracy up from 65% to 90% ly as possible. To help Inventory level down from 21 million achieve that, McLendon to 18 million items Hardware last year adopted the Latitude Warehouse one to help him. You walk into our Management System from PathGuide stores and there are plenty of people. We Technologies, a Seattle vendor that proalso really focus on trying to have the vides solutions for small to mid-sized hard-to-find items. wholesalers and industrial distributors. “It’s one of those things that when Getting a handle on its inventory was your name is on the door you just feel key to continuing to provide quality like you need to do a little more for your service to its customers, McLendon adcustomers,” he says. mits, yet migrating to automated invenMCLENDON HARDWARE SYSTEM BENEFITS STORES / FEBRUARY 2009 37 http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - February 2009

STORES Magazine - February 2009
Executive Editor's Page
President's Page
Are You a Pusher or a Puller?
What Shoppers Think
Online Retail Satisfaction
10 Things You May Have Missed
Numbers Worth Counting
Full Price/Markdown
Retail People
Cover Story - Something’s Got to Give
First Look
Online Partners
Inventory Systems
Drug Store Systems
Business Intelligence
Inventory Managment
Online Marketing
Supply Chain - Better Data, Better Decisions
Returns Management - Identifying Fraud
Data Security - Securing Intimate Data
Anti-Shoplifting - Mall of Shame?
Risk Management - Securing Consumer Confidence
Loeb Retail letter
ARTS Update
Point of View
NRF News
Retail Crossword
Retail Industry Calendar
End Cap

STORES Magazine - February 2009