STORES Magazine - February 2009 - (Page 54)

LPINFORMATION / DATA SECURITY Securing Intimate Data La Senza partners with IBM to prevent slips BY LIZ PARKS here is no single front in the battle against retail crime, and recent surveys pinpoint the significant degree to which merchants are vulnerable to loss. T More than eight in 10 retailers responding to the 2008 NRF Organized Retail Crime Survey indicated they had been victims of organized retail crime in the previous 12 months. According to the FBI, those attacks represent as much as $30 billion in annual losses. Organized criminal organizations also are attacking retailers online and are largely responsible for the 245 million choose those solutions and/or services electronic personal records that have that address their specific vulnerabilities been stolen since January 2005, accordin an integrated manner, rather than aping to, an online research plying one Band-Aid at a time. service that reports on data loss inciIn one recent incident, criminals dents. breached the customer data security sysSo when LP executives look for ways tems of Express Scripts, the nation’s to become pro-active against criminals, third-largest pharmacy benefits managthey need “a thousand eyes” to scout er. The hackers threatened to make priout threats and vulnerabilities from any vate customer data public if their ranand all sides. It makes sense, then, that som demands were not met. Express some merchants are working with IBM Scripts responded by reporting the on solutions for the store and corporate breach and the extortion threat to the levels. authorities and the press and offering a To make it easier for LP executives to $1 million reward to anyone who could take a holistic approach to loss prevenhelp break the case. Express Scripts also tion, IBM has developed the Security Sohired a security consultant company to lutions for Retail busihelp any customer ORC is responsible for ness framework. Retailwhose personal data beers work with IBM comes compromised. security consultants to It was the desire to in annual losses avoid being victimized examine all of their IT Source: FBI in a similar manner that processes and then they $30 billion motivated Montreal-based La Senza, a chain of 600 intimate apparel stores operating under a variety of banners, to take pro-active action. Now owned by Limited Brands, La Senza has been working with IBM’s security specialists and with elements of the Security Solutions framework, focusing on the compliance, auditing and verification processes that protect and secure data as it moves through its servers and network systems. “Retail is about a high volume of people, products and transactions going through stores and systems,” says Daniel Marcotte, La Senza’s director of systems and data security. “We have to control access to the data such a business model generates and prevent its theft. Our customers’ confidence is critical to us.” La Senza has been working regularly with IBM for more than seven years, but WWW.STORES.ORG 54 STORES / FEBRUARY 2009 http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - February 2009

STORES Magazine - February 2009
Executive Editor's Page
President's Page
Are You a Pusher or a Puller?
What Shoppers Think
Online Retail Satisfaction
10 Things You May Have Missed
Numbers Worth Counting
Full Price/Markdown
Retail People
Cover Story - Something’s Got to Give
First Look
Online Partners
Inventory Systems
Drug Store Systems
Business Intelligence
Inventory Managment
Online Marketing
Supply Chain - Better Data, Better Decisions
Returns Management - Identifying Fraud
Data Security - Securing Intimate Data
Anti-Shoplifting - Mall of Shame?
Risk Management - Securing Consumer Confidence
Loeb Retail letter
ARTS Update
Point of View
NRF News
Retail Crossword
Retail Industry Calendar
End Cap

STORES Magazine - February 2009