STORES Magazine - July 2008 - (Page 66)

NUTS AND BOLTS / SYSTEMS MANAGEMENT KBOX vs. Red Sox Systems management tool bats clean-up for unique promotion at Jordan’s Furniture BY MICHAEL HARTNETT oston Red Sox fans waited four generations between World Series titles in 1918 and 2004, so local retailing fixture Jordan’s Furniture decided to take a bit of a chance in the spring of 2007. If the Red Sox won the title again in 2007, it declared, the retailer would fully refund the purchase price of items bought during a certain time period. What could go wrong? B As it turned out, the Red Sox swept the Colorado Rockies in four games to capture the Fall Classic – and Jordan’s Furniture had the formidable task of generating refunds on some 30,000 orders. This remarkable undertaking was made more manageable by Jordan’s earlier decision to install the KBOX Systems Management Appliance by KACE. With a broad assortment of hardware and software being used to manage 66 STORES / JULY 2008 KBOX SCORE 1,100 POS terminals, warehouse workstations, desktop and laptop computers 4 stores, a warehouse and corporate offices ANNUAL ROI $65,000 some 1,100 POS terminals, warehouse workstations and desktop and laptop computers across four stores, a warehouse and Jordan’s corporate offices, the KBOX appliance became an invaluable management tool. “We were badly in need of a central systems management point for our mixed bag of desktops and terminals,” says Jason Cummins, information systems service manager for the furniture chain headquartered in E. Taunton, Mass. “We had to move away from manual IT processes to stay competitive and grow our business, all the while keeping additional overhead costs to a minimum.” Prior to the January 2007 KBOX installation, “almost half of our IT staff’s time was spent sorting and triaging helpdesk tickets in the queue before having to chase down the equipment, the problem and possible resolution,” Cummins says. “We were going through a tremendous growth spurt and challenging our technology system more and more with WWW.STORES.ORG http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - July 2008

STORES Magazine - July 2008
Executive Editor's Page
President's Page
Dearth of Retail Creativity
What Shoppers Think
Wow, Is That a Wawa?
10 Things You May Have Missed
Numbers Worth Counting
Full Price/Markdown
Retail People
Merchandising Strategy
Point of Sale
Human Resources
Top 100 Retailers
Store Design
IT Operations
Systems Managements
LP Vantage Point
Cover Story
Emergency Response Systems
Background Checks
LOEB Retail Letter
Point of View
NRF News
Retail Crossword
Retail Industry Calendar
Last Laugh

STORES Magazine - July 2008