STORES - September 2010 - (Page 4)

StORES ® SEPTEMBER 2010 Volume 92, No.9 WWW.STORES.ORG FEATURES / EXECUTIVE SUITE COVER STORY 20 Favorite 50 The online retailers consumers like most. 54 18 RETAIL PEOPLE Bridgett Barnes Family business is the tie that binds. RETAIL SHOWCASE Debuting a new look, Mandee eyes U.S. and global expansion. 10 TRENDS WORTH WATCHING NUTS AND BOLTS 32 SUSTAINABILITY Regis salons save money and energy with POS printers. 36 GIFT CARDS Online card exchange lets retailers reclaim lost consumer dollars. 40 BUSINESS INTELLIGENCE More sophisticated analysis helps NEXCOM reduce stock outs. 44 NETWORKING & COMMUNICATIONS Leather goods retailer finds that adding video ramps up sales and conversion rates. 47 PEOPLE House band helps Spencer Gifts stay close to its roots. 24 48 CUSTOMER CENTRICITY Reinventing and expanding your store’s dairy department can boost overall sales. 50 PAYMENTS & CREDIT Software lets retailers take a closer look at bank relationships and fees. 52 VIRTUALIZATION focuses on the complete package to improve customers’ lives — and the bottom line. LOSS PREVENTION 54 RETURN FRAUD Solutions to help retailers walk the fine line between fraud and sales prevention. 56 GREEN ISSUES Go ‘green’ without giving thieves the green light. 59 SOFTWARE Charlotte Russe’s LP efforts keep focused on the job at hand. CONSIDER THIS 6 8 62 63 64 Editor’s Page President’s Page ARTS Update Point of View NRF News 26 CONCEPT2WATCH Destination XL is a largescale concept in big-and-tall shopping. 28 CUSTOMER RETENTION Follow-up e-mails turn abandoned carts into sales. 30 SOCIAL SHOPPING Onsite widget lets e-tailers create friend-powered shopping. CONTRIBUTORS Deena M. Amato-McCoy D. Gail Fleenor WHAT’S NEXT 65 Retail Industry Calendar POSTSCRIPT 66 End Cap Janet Groeber Craig Guillot Michael Hartnett Len Lewis Karen M. Kroll Ed McKinley Fred Minnick Liz Parks David P. Schulz Sandy Smith Fiona Soltes Barbara Thau 4 STORES / SEPTEMBER 2010 WWW.STORES.ORG http://WWW.STORES.ORG http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES - September 2010

STORES - September 2010
Table of Contents
Editor's Page
President's Page
Retail People
Favorite 50
Retail Showcase
Customer Retention
Social Shopping
Gift Cards
Business Intelligence
Networking & Communications
Customer Centricity
Payments & Credit
Return Fraud
Green Issues
ARTS Update
Point of View
NRF News
Retail Industry Calendar
End Cap

STORES - September 2010