Volume 92, No.9 WWW.STORES.ORG
FEATURES / EXECUTIVE SUITE
The online retailers consumers like most.
RETAIL PEOPLE Bridgett Barnes Family business is the tie that binds. RETAIL SHOWCASE Debuting a new look, Mandee eyes U.S. and global expansion. 10 TRENDS WORTH WATCHING
NUTS AND BOLTS 32 SUSTAINABILITY Regis salons save money and energy with POS printers. 36 GIFT CARDS Online card exchange lets retailers reclaim lost consumer dollars. 40 BUSINESS INTELLIGENCE More sophisticated analysis helps NEXCOM reduce stock outs. 44 NETWORKING & COMMUNICATIONS Leather goods retailer finds that adding video ramps up sales and conversion rates. 47 PEOPLE House band helps Spencer Gifts stay close to its roots.
48 CUSTOMER CENTRICITY Reinventing and expanding your store’s dairy department can boost overall sales. 50 PAYMENTS & CREDIT Software lets retailers take a closer look at bank relationships and fees. 52 VIRTUALIZATION Gaiam.com focuses on the complete package to improve customers’ lives — and the bottom line. LOSS PREVENTION 54 RETURN FRAUD Solutions to help retailers walk the fine line between fraud and sales prevention. 56 GREEN ISSUES Go ‘green’ without giving thieves the green light.
59 SOFTWARE Charlotte Russe’s LP efforts keep focused on the job at hand. CONSIDER THIS 6 8 62 63 64 Editor’s Page President’s Page ARTS Update Point of View NRF News
26 CONCEPT2WATCH Destination XL is a largescale concept in big-and-tall shopping. 28 CUSTOMER RETENTION Follow-up e-mails turn abandoned carts into sales. 30 SOCIAL SHOPPING Onsite widget lets e-tailers create friend-powered shopping. CONTRIBUTORS Deena M. Amato-McCoy D. Gail Fleenor
WHAT’S NEXT 65 Retail Industry Calendar POSTSCRIPT 66 End Cap
Janet Groeber Craig Guillot
Michael Hartnett Len Lewis Karen M. Kroll Ed McKinley
Fred Minnick Liz Parks
David P. Schulz Sandy Smith
Fiona Soltes Barbara Thau
4 STORES / SEPTEMBER 2010
Table of Contents for the Digital Edition of STORES - September 2010