Southwest The Magazine - November 2014 - (Page 20)

YOU MADE OUR DAY Every month, Southwest Airlines gets thousands of compliments from Customers telling stories of over-the-top acts of Employee kindness. Want to share yours? Visit DearBaltimore airport waiting to fly home Southwest, I was in the when someone from your company made an announcement that a flight full of veterans was about to disembark. The vets came out of the tunnel, one by one. Their families, your staff, and people waiting in the terminal gave each person a standing ovation. It's amazing to see a company show thanks the way you guys did for all the veterans. That's something I'll truly remember. I now always want to fly Southwest. -Marla Calanni A GENEROUS GIFT During a flight, I started talking to the cabin crew. Flight attendant Andrea "AJ" Carrell is the perfect employee for Southwest. She was wearing a bracelet decorated with wings in the shape of a heart and a rhinestone cross on top of the wings. I asked where she had purchased it because I wanted to get one for our granddaughter. She told me, and we all continued to talk. Just before we landed in Seattle, AJ handed me her bracelet, which she had wrapped up, and said, "Give it to your granddaughter." I told her 20 SOUTHWEST NOVEMBER 2014 no, but she insisted I take it. I fly with Southwest almost every week. You have the best crews in the air, and AJ could teach a course on how to be the perfect flight attendant. Besides the gift to our granddaughter, she was excellent at her job of taking care of the passengers. I wish there was more I could do to let Southwest know how much I appreciate the airline and its employees. I want AJ to be recognized for being the sweet, thoughtful, caring person she is. -James Barr CUP OF KINDNESS I had traveled miles to Long Island MacArthur Airport to pick up my nephew, who was arriving from St. Louis for a visit. The plane was delayed, and there was no coffee anywhere at the airport. Two women at the Southwest ticket counter took pity on me and brewed me a cup of decaf from their own coffeemaker. They were very gracious and understanding. Their names are Yvette Cruz and Sheri Miller. Please thank them for me! -Sharen Dykeman GOOD DETECTIVE WORK I want to thank Jamie Dishman, who works at the Southwest counter in Austin. I left my keys at the checkin counter and didn't notice until I got to my destination. I filed a claim, but Jamie went one better. She lives in the same town as me: Cedar Park, Texas. She saw a Cedar Park library-card tag on my keys, went to the library during her free time, and waited as ILLUSTRATION BY ALEKS SENNWALD

Table of Contents for the Digital Edition of Southwest The Magazine - November 2014

Southwest The Magazine - November 2014
Gary’s Greeting
Saludos de Gary
You Made Our Day
Our Star
Rapid Rewards Freedom Story
From the Editor
Media Center
Eat Drink Sleep
Wise Guide
Winter, Party of ___ .
Last Man Standing
Your Adventure In Burbank
Promotional Series: Nonstop Love
Promotional Series: Spirit of Reno Tahoe
Products and Services
Community Outreach
Flight Service
Rapid Rewards
Terminal Maps
Route Map
The “If” List

Southwest The Magazine - November 2014