Spirit Magazine - May 2013 - (Page 16)

Star of the Month Joy Fress C S&S C u S to m er r epr e S en tat iv e , h o u S to n The term that comes to mind when thinking of Customer Support and Services (CS&S) Customer Representative Joy Fress is “Team Player.” As one of seven children, Joy understood from an early age the value of cooperating with others and working as a Team. Those values helped shape Joy’s future interests—both personal and professional—and brought the sports lover to Southwest Airlines, a Company that sees itself not only as a Team but also as a Family. Joy was raised in the great state of Texas by parents who have been married to each other for 54 years. Joy has been married to her husband, Pete, for 12 years. The two enjoy fishing in Galveston and relaxing in Cabo San Lucas, Mexico. And they indulge their love of sports by feeling the roar of the engines at Texas Motor Speedway near Dallas and cheering on their favorite football teams: the Texas Christian University Horned Frogs and the Houston Texans. Joy has worked for Southwest for 11 years, all at the Houston CS&S Center (HC). As a CS&S Customer Representative, Joy is a professional problem solver; she assists Customers with their reservations, Rapid Rewards Frequent Flyer program accounts, policy questions, and much more. She embraces her role and feels that each day can bring new challenges as well as opportunities to keep learning. When asked what she loves most about her work, Joy says, “I love the feeling of satisfaction I get when I know I have helped someone have a better travel experience.” She adds, “I enjoy working with my HC Coworkers to build Customer loyalty with each problem we solve.” Joy is proud to be a Member of the Southwest Airlines Family and is honored to have been chosen as Star of the Month. She shows her Southwest Spirit with every call she takes, every question she answers, and every reservation she books. Way to go, Joy! —Hollye Chacon Reel deal Fishing is one of the ways Joy unwinds. Blue man Group is proud to give Joy Fress two tickets to a Blue man Group show as a token of appreciation for her work and dedication. Congratulations, Joy! 16 spirit may 2013 PhotograPhy By nathan lindstrom

Table of Contents for the Digital Edition of Spirit Magazine - May 2013

Spirit Magazine - May 2013
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Media Center
Eat Drink Sleep
Break out of the martini mold
Get cozy in Colorado
The Numbers
Watch your back for ninjas
Discover a secret strength
Learn a key to longevity
Wise Guide
Think like a lady
Pick up a trick from Penn Jillette
Cross time zones with confidence
The Great American Vacation
Plan your next great escape
The Summer Wins
Dear Matthew, Joshua, & Noah...
Your Adventure In Orlando
Life Adventure In Orlando
Promotional Series: Spirit of California
Promotional Series: Spirit of New Mexico
Make a May flower
Community Outreach
Route Map
Terminal Maps
Rapid Rewards Partners
Flight Service
The “If” List

Spirit Magazine - May 2013