Spirit Magazine - January 2014 - (Page 16)

+ Star of the Month Diana Barth C U S TO M ER S ER V I C E S U PER V I S O R , S P O K A N E , WA S H I N GTO N The word "star" has a wide variety of definitions. You may think of people who shine on the silver screen, sing the latest Top 40 hits, dance the cha-cha, or all three. But at Southwest Airlines, people like Diana Barth are the ones who truly shine. After more than 23 years as an Employee with the LUV airline, Diana's Fun-LUVing Attitude, Warrior Spirit, and Servant's Heart make her our favorite kind of triple threat. Diana began her Southwest career as a Reservations Agent in Phoenix, assisting Customers over the phone. Several years later, she shifted her star power to the ticket counter as a Customer Service Agent. Not long after that move, Southwest began service to Spokane, Washington, where Diana has been a Customer Service Supervisor since day one. The relocation was not a tough one, as Spokane is where Diana was born and raised. Living there gives her the opportunity to enjoy a variety of outdoor activities, including bike riding in the spring and snowshoeing in the winter. She also LUVs spending time with her adult children, Whitney and Dillon, and is still a member of the booster club at the high school they attended. At the airport, "no two days are ever the same," Diana says. There are occasionally irregular operations that require an extra level of attention, but she notes that the most challenging times can also be the most rewarding. "We are put in a position where we really need to react quickly and think outside of the box. "As Southwest Employees, we are encouraged to color outside the lines," Diana adds. "It's not only OK to have a sense of humor, it's absolutely encouraged." This perspective is invaluable in her role supervising the Customer Service Agents in Spokane every day. Diana, we consider Employees like you our greatest asset. When it comes to "stars," you're the kind we LUV to look up to. -Adam Rucker BIKER CHIC Diana delivers great service with style. Blue Man Group is proud to give Diana Barth two tickets to a Blue Man Group show as a token of appreciation for her work and dedication. Congratulations, Diana! 16 SPIRIT JANUARY 2014 PHOTOGRAPHY BY J. CRAIG SWEAT

Table of Contents for the Digital Edition of Spirit Magazine - January 2014

Spirit Magazine - January 2014
Contents
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Do Detective Work
Media Center
Eat Drink Sleep
Blend Bourbon and Bitters
Munch on Mozzarella
Rendezvous in Rosemary Beach
Wise Guide
Communicate With Confidence
Put a Stop to Stalling
The Numbers
Make or Break a Beauty Habit
Keep a Secret
Business
Plan a Day in Providence
Secure a Career Coach
Get in the Games
The Long Run
Your Adventure in Wichita
Promotional Series: New Year, New You
Calendar
Fun!
Spotlight
Community Outreach
Products & Services
Flight Service
Terminal Maps
Information
Rapid Rewards and A+ Rewards Partners
Route Map
The “If” List

Spirit Magazine - January 2014