Spirit Magazine - March 2014 - (Page 12)

At Southwest Airlines and AirTran Airways, we don't view ourselves as a Company of planes; we are a Company of People. We are committed to a common Purpose: to connect you to the important moments in your life through friendly, reliable, and low-cost travel. That Purpose fuels our passion in serving more than 100 million Customers a year. In fact, you might be surprised to learn that we carry more passengers in the U.S. than any other airline-one in four domestic travelers flies on Southwest. That's a sacred responsibility that we don't take lightly. Three words from our Purpose-friendly, reliable, low-cost-serve as guideposts in all that we do each day to take care of our Customers and connect you to those important moments. By maintaining our low costs, we are an airline our Customers can Customer Service in Action A Customer traveling with us recently from San Jose, California, to Chicago arrived at the airport well in advance of his flight but lost track of time. Hoping to grab lunch before boarding, he stopped at a sushi restaurant near his gate and placed his order. Then he realized how close it was to departure time, looked over at his gate, and saw that boarding was in process for his flight. He left the restaurant without his meal, although he had already paid for it. As he boarded, he shared his dilemma with our Operations Agent, who asked for the meal receipt and instructed the Customer to board. Minutes later, our Employee walked onboard with the Customer's meal and delivered it to him. Now that's service! afford to fly. Before Southwest took to the skies nearly 43 years ago, only ten percent of Americans had ever flown on a plane. Today, that number is well over 85 percent. Our low costs boosted travel, increased demand, made our competitors lower their prices, and democratized the skies. Today, our commitment to low fares is as strong as ever. We don't nickeland-dime our Customers like the other guys. In addition to our everyday low fares, you can still check two bags for free on Southwest, and we don't charge a fee if you have to change your flight. By reliably delivering on our promise, we are an airline you can trust. We have one of the best Safety records in the industry; it's our top priority at all times. We also boast a solid track record for delivering you to your destination ontime, with your bag, and with a smile. By offering the friendliest Customer Service in the industry, we are an airline that our Customers have come to LUV. This year we were ranked No. 1 in Customer Service by the Airline Quality Ratings, and we consistently receive the lowest number of Customer complaints to the Department of Transportation. Other airlines can claim to connect People, but only Southwest can do it with friendly, reliable, and lowcost travel. (The magic is in the "and.") We provide a unique service combination, and our People are the secret to delivering on our one-of-a-kind Brand. Because of you, our valued Customer, we have a Purpose bigger than ourselves. Gary Kelly Chairman, President, and CEO Southwest Airlines 12 SPIRIT MARCH 2014 PHOTOGRAPHY BY DAN SELLERS + Gary's Greeting A Purpose Bigger Than Ourselves

Table of Contents for the Digital Edition of Spirit Magazine - March 2014

Spirit Magazine - March 2014
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Media Center
Eat Drink Sleep
Wise Guide
The New American Dream
Your Adventure In New York City
Community Outreach
Products & Services
Flight Service
Terminal Maps
Rapid Rewards and A+ Rewards Partners
Route Map
The “If” List

Spirit Magazine - March 2014