US Airways - January 2013 - (Page 8)

embark CEO Letter Thank you for Flying With uS At Your Service This month, a group of new US Airways flight attendants will begin a rigorous training program before they take to the skies in the coming months. Over the fall and winter, our airline has hired more than 400 flight attendants to take care of our customers. The new positions will fill those left by flight attendants who are retiring and those created as we replace Boeing 737 aircraft with larger Airbus A321 aircraft and bring on new Airbus A330 wide-body aircraft. (If you want to take a closer look at our fleet, turn to page 157.) We set a very high bar when it comes to hiring new flight attendants, and the competition is fierce (think American Idol tryouts). For example, in the first two weeks of interviewing potential candidates we received 12,000 applications for 450 open positions. About 14 percent of those made it to the first interview, and of those only 6 percent received job offers. That’s an astounding 1 out of 120 applicants. In addition to ensuring that they can handle safety responsibilities, we look for candidates with Flight attendants (from left to right) Sali Burgard, Carolyn Baker, and Bette nash have each served over 50 years with uS airways. ★ a strong ability to provide attentive service, often in challenging circumstances and under demanding schedules, to the hundreds of customers they come into contact with every day. Late last year we celebrated some of our great customer service providers with a gala dinner for 85 of our top flight attendants — our “InFlight Service Champions.” These employees were recognized as the best of the best based on compliment cards turned in by customers, nominations from colleagues, and recommendations from supervisors over a one-year period. Their selection reflects their ongoing dedication and commitment to delivering outstanding customer service. On average, each InFlight Service Champion received a remarkable 55 commendations. That night, we also gave golden wings to three special flight attendants who have achieved more than 50 years of service with US Airways. Bette Nash began her career in 1957 with Eastern Airlines, Carolyn Baker joined Mohawk Airlines in 1961, and Sali Burgard joined Allegheny Airlines in 1962. Both Mohawk and Allegheny became part of today’s US Airways, and the Eastern Airlines Shuttle eventually became today’s US Airways Shuttle, which offers hourly service between Washington’s Reagan National Airport, New York’s LaGuardia, and Boston Logan. US Airways is proud to continue the legacies of these carriers. With careers spanning more than 50 years, Bette, Carolyn, and Sali have witnessed many changes in the airline industry. But one thing that hasn’t changed is their continued commitment to US Airways and our customers. On behalf of the 32,000 employees at US Airways, thank you for flying with us today. We look forward to serving you again soon. Doug Parker Chairman and CEO 8 january 2013

Table of Contents for the Digital Edition of US Airways - January 2013

US Airways - January 2013
Table of Contents
CEO Letter
From the Editor
Did You Know?
Making It Happen
Hot Spots: Fantasy Trips
Hub Crawl: Boston Logan International Airport
Wine & Dine: Martinis
Adventure: Scotland Golf
Adventure: Skiing Whistler Blackcomb
Great Escapes: Quintero Golf Club
Gear Up: Pet Gifts
Travel Feature: Aruba — Little Island, Big Presence
US Airways Vacations
Celebrate San Francisco
The Cactus League
Must Read: Because I Said So!
Great Dates
Readers Resource Index
Your US Airways Guide
Video Entertainment
Audio Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
US Airways Fleet/Customs & Immigration
Passenger Info/Contact US Airways
US Airways MarketPlace®
Window or Aisle?

US Airways - January 2013