US Airways - September 2014 - (Page 20)

Connections explore Everybody's Business THE BOOK Retrain Your Brain Ever feel like a constant stream of tweets, emails, and status updates has you drinking from a fire hose? Join the club, says neuroscientist Daniel J. Levitin, whose new book, The Organized Mind, explains how to better juggle this endless flood of inTHE CUSTOMER coming information. EVERYTHING COUNTS The more you use Customers are always right. But more importantly for your business, in today's connected world they're also increasingly chatty and influential. According to a recent survey by analytics provider Vision Critical, here's why it's crucial to keep others speaking highly of you: unclutter your life, he cognitive tricks to Annual cost of unhappy customers Customers who won't buy from businesses with negative online reviews 81% Lost customers who say companies could have prevented it Businesses that claim customer experience is a top priority 3% it becomes to dial the noise back down to a dull roar. THE APP Cracking the Code So many online accounts, so many ways to forget all your log-in information. Thankfully, password manager 1Password ( for Windows, Mac, iOS, and Android can help. Download the app to store your most frequently accessed account details in one safe and secure centralized location for easy sign-in. There's also an option to generate passcodes on the fly - and save them so you don't have to memorize a random string of letters and numbers. Businesses that deliver an excellent customer experience Source: THE GADGET Hot Shot Drop it, freeze it, or dunk it underwater: Whatever punishment you can dish out, the ruggedized Olympus Stylus Tough TG-850 digital camera can take it. Whether working hard or playing hard, this affordable device's tilting LCD screen and wide-angle lens make it simple to capture high-resolution 16MP shots under virtually any condition. It retails for $250. » Scott Steinberg is the author of Becoming Essential. His website is 20 SEPTEMBER 2014 ILLUSTRATION BY ANDERS WENNGREN $537 Billion 80% 90% suggests, the easier

Table of Contents for the Digital Edition of US Airways - September 2014

Table of Contents
Perspective: CEO Letter
Making It Happen
Hot Spots: Best Fall Escapes
Great Escapes: Intimate Italy
Style Spotlight: Travel Pro
Diversions: National Sportscasters Association
Connections: Everybody's Business
Diversions: Puerto Rico Art
Gear Up: Office Tools
Gear Up: Weather Glass
Great Escapes: Omni Homestead Resort
To Your Health: Devereux
Travel Feature: Sailing in the British Virgin Islands
Special Section: Northwest Florida
Special Section: Simply Charleston
University Spotlight: Auburn University
Special Section: Highway 1 Discovery Route, California
Best of Health: Miami Foot & Ankle Surgery
Readers Resource Index
Your US Airways Guide
Audio Entertainment
Video Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
oneworld alliance
Passenger Info/Contact US Airways
US Airways MarketPlace®
US Airways Fleet/Customs & Immigration
Giving: Miles for Good
Window or Aisle?

US Airways - September 2014