IEEE Power & Energy Magazine - May/June 2014 - 101

table 4. The social rights framework.
Communication
Quality

Ownership

Data and Awareness

Environment

Customer contact quality Waste resulting from
customers' damaging
Legality and correctness distribution equipment

Not damaging
customer assets and
equipment

Informing customers
about their legal rights

Lighting

Simplicity of accessing
service providers

Considering the
ownership rights of the
customers regarding
Informing customers
their connections
about outages

Speed
Accuracy
Respect

Financial Transactions

Financial role of
customers in outage
elimination
Compensation of losses
imposed to customer
assets

Branching
Informing customers
about their commitments Noise management
Adapting with urban
structure

Data quality

Controlling pollution
levels

Informing customers
about distribution
operation functions

Good reception
environment

Considering the rights
of other living beings
Digging management

Good reception
interaction
Interaction in outages
management
Complaint consideration

electricity distribution companies, such as utility pole
relocation to widen streets
and changes of land use
✔ social factors such as wire
robbery and power theft.
it is noteworthy, however, that the
weight of network security management in improving reliability indicators is higher than the weight for other
types of processes. figure 3 displays
the factors and processes important for this kind of management.
Management of Planning,
Design, and Execution

Social Targets

Economic Targets

Service

Efficiency

Power Quality

Reliability

Environment

Safety

Outages

Protection

Energy Not
Supplied

Loss

Power Factor

Load Factor

Asset
Governors'
Targets
Asset
Owners'
Targets

Asset
Managers'
Targets

Utilization Factor

Maintenance

Load

Management
Management
Management
Management
projects using new equipment
in distribution networks require
Service
Voltage
Safety
Transient State
Harmonic
Providers'
high levels of investment. They
Management
Management
Management
Management
Targets
include construction of low- and
Reactive
Development
Demand-Side Public Lighting
Power
medium-voltage lines and instalManagement
Management
Management
Management
lation of ground and air substations and lateral equipment such
as reclosers. Because of the large figure 5. Asset player targets.
investments needed in such projfor the first target, issues are considered from the cusects, their planning and prioritization are of crucial importance. moreover, since new equipment is entering dis- tomer's viewpoint and the goal is obtaining customer satistribution networks, the quality of that equipment and its faction. Thus, the evaluation criteria are determined by the
installation is also very important. installing new assets customers. indicator measurement methods are therefore
may need planned outages. Therefore, the hot-line process, defined by the regulator, and in the case of customer disor managing these outages, has a high effect on reliability satisfaction, enterprises must be responsive. subsections of
this type of management are shown in figure 3.
indices and outages costs.
may/june 2014

ieee power & energy magazine

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