Leisure & Hospitality International - Fall 2013 - 104

Caesars Enterta inment Corp. – Mid-South Region

someone walks through the doors,” he
says. “The Tunica businesses are certainly
well-positioned and well-engaged.”
In the incentive program, employees
are eligible to earn promotional credits
that they can redeem for a variety of
products and services at their discretion,
including handbags, iPods and flat-screen
TVs. All employees are eligible to earn
these rewards based on the percentage of
“A” scores customers rate Caesars over a
quarterly basis, so the program has a
quarterly reward payout.
When hiring, Caesars often recruits
from local universities that offer hospitality programs. “We attract some of our
younger employees through supervisory
or management programs,” he says, noting that the company has low turnover.
Caesars keeps its employees loyal by
making sure they are always satisfied,
Barber says. “We take actions when we
find employees are not satisfied, and look
To attract a younger customer base, Caesars has upgraded its facilities and uses social media for promotions.

forward to a sustained tenure with each
and every employee,” he says.
Caesars formally surveys employees
with a satisfaction survey on an annual
basis. The results become an action plan
to improve communication and overall
engagement with its entire team, from
senior leadership to front-line employees.
Looking forward, he says, Caesars is
looking to gain a better competitive position in Tunica. “The properties will continue to reinvest and reinvent themselves,
[and] seek ways to identify new customers
to enjoy all the wonderful amenities and
benefits we have here,” he says.

The Service Companies, the largest managed services supplier to the gaming and hospitality industry, is
honored to have been a preferred supplier to Caesars
Entertainment, and the Mid-South region, since 2000.
We provide turn-key housekeeping, stewarding and a
variety of other services to properties across the nation. For more information call 800 385 8800 or go to
www.theservicecompanies.com.

10 4

L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m Fall 2013


http://www.lhimagazine.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
Leisure & Hospitality International - Fall 2013 - Cover1
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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