Leisure & Hospitality International - Fall 2013 - 108

FreedomPark Airport Va let

www.freed omparkd fw.com H Q : I r ving, Texa s E mp l oye e s : 3 5 0 Ke n Ku nd mu e l l e r,
ow ner: “We’ve been told by our customers we have the best customer ser vice of
any travel vendor, including hotels and airlines.”

Deluxe Air
Parking
FreedomPark Airport Valet has perfected curbside
valet parking for frequent fliers. BY JEFF BORGARDT

Every air traveler knows “parking”
and “airport” are two words that do not
usually go well together. Luckily, FreedomPark Airport Valet changes all that
for patrons of the Dallas/Fort Worth International Airport.
Rather than driving in circles while
searching for a parking spot and then
waiting for trams and shuttles as they
drag luggage, fliers who use FreedomPark Airport Valet’s service can simply
drop off their cars with valets at the airport terminal and cruise directly to the
ticket counter.
Once the valet is inside the “captured”
auto, the mileage is recorded electronically. If the vehicle requires an oil change
or other service such as auto detailing,
fuel fill-up or dent repairs, this is offered
via text message. FreedomPark Airport
Valet washes about 750 automobiles per
week, which represents a major component of its business.
“Three hours beforehand we send the
customer a text message that says which
terminal and gate the customer’s flight is
departing from and the valet is then there
to meet and greet them,” owner Ken
Kundmueller says.

ADVANTAGES
FreedomPark’s cars are parked at a 1,700space lot nearby until it is time to return a
car to the airport to meet the traveler.
Then, when customers return from their
travels, their cars are waiting for them at
the curb directly outside their arrival gate.
The service is advantageous to ultrafrequent fliers because it saves these
business-traveling road warriors about 30
The company’s owner attributes FreedomPark’s success in large part to outstanding customer service.

10 8

L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m Fall 2013

to 40 minutes in travel time.


http://www.lhimagazine.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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