Leisure & Hospitality International - Fall 2013 - 109

The service also is useful to tired fliers dragging heavy luggage and arriving at odd hours. Female customers particularly
like the security advantage of not having to walk through dark
garages late at night. After a long day of uncomfortable delays,
they want to avoid the extra time-consuming step of voyaging
from the terminal to their auto lot, which is usually located a
considerable distance away.

SOPHISTICATED TECHNOLOGY
FreedomPark Airport Valet closely follows flight arrival and departure information, which is updated directly into airlines’
computer systems every three minutes. It also subscribes to
the FAA’s radar tracking service. Through the use of these advanced technologies, its employees are on the terminal curb at
the correct time waiting for travelers 99.75 percent of the time.
This is critical because on a busy day FreedomPark Airport
Valet may have 1,250 appointments. “We have very sophisticated data systems to keep track of flights and organize our
schedules,” Kundmueller says.
It is no simple task to manage all this, but it is a good fit for
Kundmueller, who has a background in transportation logistics.

NOT A TYPICAL VALET
The origins of the business date back to 2000 when Kundmueller was conducting research for an airport black car sedan
service. He realized travelers would pay a high premium for the
ability to drive directly to the terminal and have an auto waiting there on return. But could he deliver this without the expense of a sedan rental? Why not valet?
When the idea was first proffered, officials at the
Dallas/Fort Worth International Airport were skeptical and
said it wouldn’t work because the airport is too spread out.
“We decided to try it anyway,” Kundmueller says, and seven
years later it was so successful the airport launched a competing valet service.
For FreedomPark, reservations are a key component of
Kundmueller’s business plan.
For example, a typical valet parking business is conducted
at the entrance of one establishment, such as a restaurant,

Texas Capital Bank — a commercial bank that delivers highly personalized financial
services to Texas-based businesses — has had the privilege of counting FreedomPark Airport Valet Services as a customer since providing start-up capital to the company in 2001.
FreedomPark’s remarkable growth is testament to the exceptional service it provides, and
Texas Capital Bank is proud to be a part of the company’s continued success.

Fall 2013 L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m

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http://www.lhimagazine.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/lhi_vol5issue1
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