Leisure & Hospitality International - Fall 2013 - 110

FreedomPark Airport Va let

FreedomPark estimates its service saves frequent fliers about 30 to 40 minutes in travel time.

with a stand. This stance would not

may book reservations by phone, online

opened, the reduction in passenger de-

prove effective at Dallas/ Fort Worth In-

or with smartphone aps.

mand shook many aviation businesses,

ternational Airport because there is not
a single entrance used by all. Rather,

Although it is successful today, FreedomPark Airport Valet’s first year, “was not

leading to layoffs and bankruptcies. The
lack of customers also affected the bottom
line for FreedomPark Airport Valet.

We have very sophisticated
data systems to keep track of
flights and organize schedules.
KEN KUNDMUELLER, OWNER

“The skies went empty and our fledgling little business was on hold for a couple months,” he explains. “It was
questionable if we were going to make it.”
However, make it the company did.
Kundmueller attributes the company’s
success in large part to outstanding cus-

there are five terminals, each split into

a good year for air travel,” Kundmueller re-

tomer service. “We’ve been told by our

three sections.

customers we have the best customer

only six months when the terrorist attacks

service of any travel vendor, including ho-

tion system allows it to keep costs down

of Sept. 11, 2001, brought the entire avia-

tels and airlines,” he says. “That’s been

and provide excellent service. Customers

110

calls. The company had been in business

FreedomPark Airport Valet’s reserva-

tion industry to halt. Even after airports re-

the key to our success.”

L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m Fall 2013


http://www.lhimagazine.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
Leisure & Hospitality International - Fall 2013 - Cover1
Leisure & Hospitality International - Fall 2013 - Cover2
Leisure & Hospitality International - Fall 2013 - 1
Leisure & Hospitality International - Fall 2013 - Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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