Leisure & Hospitality International - Fall 2013 - 113

Marriott Global Sales and Customer Care

Many of Marriott’s customer care and sales offices are routinely recognized as the best workplaces in their communities.

In addition, the company’s “My Place”
employment initiative offers 1,100-plus associates the option to work from home
while connecting with customers full-time.

‘THE RIGHT THING’
Many of Marriott's sales and customer
care centers are recognized as the top
workplaces in their city by national organizations and civic groups. For the com-

The `Four P’s’
Marriott’s internal culture is driven by four main values:
People – Being “driven to win, with an innovative approach to elevate hospitality”;
Passion – Being “bold and energetic in approach; willing to take risks moving our company to new heights”;
Priorities – “Collaborating in our work and relationships, staying laser focused on our
long-term success”; and
Performance – Being “result-driven in achieving our goals that grow Marriott’s top and
bottom line,” the company says.

pany, being the best workplace in its
communities involves not just providing a
positive internal culture, but reaching out

hires people with disabilities, including

about doing the right thing for each other,

to local organizations and charities. This

the visually impaired. Marriott has tech-

our customers and our community,”

includes organizing blood drives and food

nology in place that allows these associ-

Buonincontri says. “We want to create a

bank donations as well as working with

ates to perform their jobs in the same

feeling of oneness with the community

the United Way and Habitat for Humanity.

manner as others.

that makes people want to come and

The company also actively recruits and

“For us, running our business is all

work for us.”

Fall 2013 L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m

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Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
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