Leisure & Hospitality International - Fall 2013 - 50

Hyatt Regency Greenwich

www.greenw i c h. hyatt .com H ea d q uarters: G reen wich , Co n n . Re ve nu e : $ 3 0 m illion Em p loyees: 2 0 0 Sh a h er ya r A d i l , general manage r : “ G reen w ich is s o
historical and such a small town that this hotel is recognized by the clock tower.”

Personalized
Pampering
With a $35 million renovation, Hyatt Regency
Greenwich updates services. BY JANICE HOPPE

In the heart of Old Greenwich,
Conn., an oasis of serenity awaits. As the
lobby doors to the Hyatt Regency Greenwich open, visitors feel transported into
a resort as palm trees and exotic plants
abound and the tranquil sound of a babbling brook can be heard in the distance.
The hotel, built in 1986, is an English
manor-style design. It became the first
major, upscale hotel in Greenwich, says
Shaheryar Adil, general manager. A clock
tower on the property has become a distinctive point of reference for the hotel.
“The clock tower is a landmark here,” Adil
says. “Greenwich is so historical and such
a small town that this hotel is recognized
by the clock tower.”
Being located in the oldest part of
Greenwich has its perks. The hotel is near
many businesses, three miles away from
the beach and near old Greenwich Ave. –
which is the “Rodeo Drive of the East,”
Adil says.

The tranquil sound of a brook can be heard as guests enter the lobby of the Hyatt Regency Greenwich.

EXCEPTIONAL SERVICE
Every day, staff members in the Hyatt Regency Greenwich have one goal: to exceed
guests’ expectations. “We ask how we can
meet their expectations,” Adil says. “Gone
are the days we thought we knew everything of what the guests want.” Simply
asking guests how to make their stay better takes the guesswork out of the process
and the risk of getting it wrong.
Customer service begins the moment
a guest reserves a room in the hotel.
Once reserved, the guest will receive a
welcome letter with the photo of the
hotel’s office manager, CJ Church. This
secures a personal connection with the
hotel from the start. “They see that pic-

50

L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m Fall 2013


http://www.lhimagazine.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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