Leisure & Hospitality International - Fall 2013 - 51

ture and it means they have made a con-

WHAT WOMEN WANT

nection,” Adil says. “I also spend a lot of

The Hyatt Regency Greenwich spent $35

time meeting and greeting guests; I

million last year in renovations to update

would say about 90 percent of my time is

its guest rooms, suites, conference rooms

out there talking to customers.”

and technology. The renovations allowed

Our associates are our
biggest asset. We hire
the best of the best.
SHAHERYAR ADIL, GENERAL MANAGER
Because amenities are mostly standard

the hotel to change designs in these

in every hotel, Adil says the Hyatt Re-

rooms to appeal more to women. “Guest

gency Greenwich stands apart from com-

rooms were designed by men, really, for

petitors because of that personalized

men by the colors, lighting and set-up of

service. “Our associates are our biggest

the room,” Adil says. “Women are in as

asset,” Adil adds. “We hire the best of the

much – if not more – traveling in the cor-

best.” To keep staff members feeling

porate world or as the head of household

equal, Adil says there are no titles in the

making all the traveling decisions. We re-

hotel. “We don’t believe in titles, every-

ally started to focus on that.”

one’s job is as important as the other,” he

Renovations in the rooms are more fo-

adds. Depending on which job they will

cused on appealing to women as each

be performing, associates are trained for

now includes better lighting, full-length

at least one month by shadowing a cur-

mirrors and softer color schemes. Some of

rent employee. “We take pride in our

the rooms also have been redesigned to

service and have a tremendous reputa-

exclude an additional door that adjoins

tion,” Adil says.

two rooms. “Safety was a big issue among

The Hyatt Regency Greenwich also in-

women and some don’t like connecting

cludes employees in some decision-mak-

rooms,” Adil explains. “We want to make

ing and creating of new ideas - which may

sure their safety and comfort is a priority.”

improve guests’ experiences. “Everyone

Along with guest room changes, the

has a say, a voice and we are open to try-

Hyatt Regency Greenwich has also up-

ing different things,” Adil adds. “We like to

dated its conference room spaces.

keep things fresh for our guests, espe-

“We have been here so long, we have a

cially because we get a lot of repeat

tremendous reputation as a hotel and

guests. Failing [with a new program or

take pride in our service,” Adil says. “We

service] is an option and it’s OK as long as

are going to continue to grow and we have

we learn from it.”

nowhere but further up to go.”

AVT Event Technologies has continued to aid in the ‘Evolution’ of the hotel industry. As a partner to nearly 70 hotels as
the on-site “Event Technology Provider,” AVT has continued to create different ways to integrate technology with hotels
and events. AVT is proud to be an innovative on-site partner with the Hyatt Regency Greenwich.



Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
Leisure & Hospitality International - Fall 2013 - Cover1
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Leisure & Hospitality International - Fall 2013 - Cover3
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