Leisure & Hospitality International - Fall 2013 - 54

Nemac olin Woodlands Resort

Nemacolin Woodland’s Resort prides itself on offering something for everyone. From outdoor activities to relaxing amenities, Nemacolin is always adding to its list of activities.

thing for everyone, we saw it as an opportunity to add another
amenity for our guests,” Plummer says.
The casino opened July 1 and Plummer says it gives guests
another daytime and nightlife option in addition to the resort’s numerous activities.
“This is different from other casinos that are typically the
drivers of a hotel or restaurant,” Plummer explains. “It’s the
exact opposite here. We see this as another amenity just as we
see our golf course and spa.”

ANYTHING GOES
With the array of options at Nemacolin, the resort created a
new concierge service. The Nemacolin Experience Department coordinates with guests prior to their arrivals to lay
out the many amenities they can explore.
“This department is really unlike anything else,” Plummer
explains. “A host will pre-call the guests and these hosts are
trained in the highest degree of service. ‘No’ is not an answer
we will give to a guest. Anything goes for whatever the guest
wants to experience.
“There is a lot to do at Nemacolin so we try to get to guests
before they get here so we can plan their trip. We do this because we know that our guests don’t have a lot of off-time. They
work hard when they are at home and we want to make sure
they get the full value from the time they spend here.”

54

L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m Fall 2013


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Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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