Leisure & Hospitality International - Fall 2013 - 57

Hilton Palacio del Rio

The $35 million remodel of the Hilton Palacio del Rio involved new guest room interiors,
enlarging the bathrooms and modernizing the HVAC system for greater efficiency.

there for up to 45 years. Thrailkill himself – who is a San Antonio
native – worked at the Hilton Palacio del Rio twice before, in the
1980s and 1990s, and was sought out by Zachry in 2009 when
the hotel’s general manager of 30 years retired. “This hotel has a
strong and long history of great service,” he concludes.

called the Coffee Cupboard. The coffee bar generates up to
$35,000 in revenue monthly compared with the $1,500 the gift
shop paid monthly in rent and sales commissions. “It’s amazing the number of people who are looking for specialty coffee
the first thing in the morning,” Thrailkill marvels.
More than 90 percent of the hotel has been renovated into a
more contemporary style. “The spaces we have not done
much with are spaces that are not that visible to the average
customer but are important to us and are ones that we can
make more money at,” Thrailkill notes. He plans to use the
same team to redesign those spaces in the near future based
on feedback from customers and employees.

HISTORY OF SERVICE
Thrailkill estimates that approximately 55 percent of the
hotel’s guests are leisure travelers because of its proximity to
the Alamo and River Walk. “Mr. Pat Zachry was a visionary,”
Thrailkill maintains. “He found this site and said this was
where he was going to build his hotel, and he couldn’t have
picked a better location.”
Many of the hotel’s team members have been with the property for 20 to 30 years, Thrailkill says, and a few have worked
Fall 2013 L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m

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Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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