Leisure & Hospitality International - Fall 2013 - 78

VENDOR FOCUS

A Traveler’s
Best Friend
One question influences all of Bags Inc.’s
services and operations: “What else can we
do to make travel easier?” The company’s
answers to this question have evolved during
its 20 years in business from valet parking
and bell services to an offering that makes
it completely unique among its peers in the
hospitality industry.
Checked Luggage Delivery

CEO Craig Mateer founded the company as a valet parking provider in 1990, slowly evolving its services over time as he saw greater
opportunities to improve travel experiences. One major development came in 2003, when it started offering Bags Airline Check-in,
the world’s first multi-airline remote check-in service, at hotel locations in Orlando, eventually expanding across the United States.
This service – which allows travelers to check their luggage
and get their airline boarding pass before even arriving at the airport – is supplemented by Bags VIP,
a checked luggage delivery service introduced
in 2012. “As a traveler, all you have to do is go to
one of our check-in desks with identification and
your luggage, and we can process you in the same
manner as the skycap at the airport,” says D’Anne
Mica, vice president of corporate communications for
the Orlando, Fla.-based company. “We check your bags,
issue boarding passes, and securely transport the luggage to a facility to be screened by the TSA then loaded onto the flights just as
any other luggage that is checked at the airport.”
The company works with all major airlines to check-in the luggage
and process the passenger from select resort properties across the
country, then the Bags VIP service delivers bags from airports in

more than 250 cities, allowing travelers to bypass the baggage
claim process entirely. Bags Inc.’s services differ from baggage shipping services in that they require only three hours of notice for the
Bags Airline Check-in and up to one hour for Bags VIP luggage delivery prior to scheduled flight departure time, as opposed to bags
having to be packed or shipped days in advance. “We are the only
company that can offer this sort of service,” Mica says. “No one else
is able to check in luggage and issue a boarding pass the
same day as a flight at a location outside of the airport
then deliver it to your door.”
Bags VIP luggage delivery services are available at
more than 250 U.S. airports as well as through major airlines. The Bags Airline Check-in service is offered at select resort properties for individuals or to
any group travel movement anywhere that contracts
the service through Bags Inc. The company also serves
cruise ships, shopping centers and convention centers, including
the Orange County Convention Center.
One notable client is Walt Disney World Resorts, which the company has worked with since 2005. Bags Inc. provides airline check-in
and baggage handling and delivery services to all Disney resorts
under the Disney’s Magical Express name. Additionally the com-



Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
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