Leisure & Hospitality International - Fall 2013 - 79

VENDOR FOCUS

pany provides valet parking and bell services at all 19 Walt Disney
World Resorts making it the resort’s largest customer facing service subcontractor.

Valet and Bell Services

Disney’s emphasis on customer service and positive customer relations permeates all of Bags Inc.’s operations, as many of its employees go through Disney’s extensive “Disney University” training
program. “Customer service sets us apart,” Mica says. “One of the
ways we believe we truly make travel easier is by providing the
greatest customer service ever.
“Our extensive network of partners gives us access to some of the
greatest training in the world,” she adds. “By interacting with major
players in the resort, hotel and hospitality industries we are able
to cultivate best practices and incorporate them into our training
programs and service standards.”
Bags Inc.’s services continue to expand under Mateer’s leadership.
Ultimately, the company hopes to expand its Bags VIP luggage delivery services to every major U.S. airline, offer Bags Airline Checkin throughout all locations of all major hotel chains and become
a true door-to-door service that would include the Bags Airline
Check-in service from private homes. “Our vision for growth is
to have a truly easy travel experience – globally, across multiple

Bell Stand and Airline Check-in

segments by connecting the greatest travel and hospitality companies in the business,” Mateer says. “We will seamlessly connect
the air travel directly to parking experience, the hotel stay and the
return trip home … affordably.”
For more information, visit www.maketraveleasier.com.



Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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