Leisure & Hospitality International - Fall 2013 - 99

Westin Buckhead Atlanta

several locations throughout the property, including all main entrances and elevators. 

Trending News
Westin Buckhead Atlanta General Manager Alicia Wiley notes hot trends in the

FINDING GOOD HELP

current business conference group travel sector include: 

One of the most difficult challenges for
Westin Buckhead Atlanta is employee recruitment and retention. Some hotel associates have been there 20 years and have
moved into the front-of-house positions, although there is still “a variety of longevity
among associates.”
Wiley encourages idea sharing among associates, she says. Newer associates often learn
of industry trends and gain perspective from
their more experienced colleagues through
cross-training, job shadowing and roundtable
meetings. Westin Buckhead Atlanta also com-

• Extremely short-term booking windows;
• Smaller meetings in size and scope;
• Shorter day’s events;
• Less spending in food and beverage and ancillary costs.  Less formal food
with more box lunch. Fewer buffets and more “grab and go” with more buffet receptions and fewer formal dinners;
• More offsite dining;
• RFP’s have firm dates and requirements; 
• More competitive landscape. All hotels seem to have comparable need periods which creates a consumer driven marketplace; and
• Hotels are competing with several cities. Planners are casting a wider net
for availability searches.

mits to a strong associate development program to ensure bench strength for internal
promotions and transfers.
Hiring sometimes becomes a generational
issue as the available workforce and guests
do not always represent the same generation. Associates must obtain a strong understanding of client expectations and adapt
their behavior to accommodate their
needs. Social skills and communication are
two main differences that are commonly addressed in hospitality. Requirements for positions “run the gamut from the highly
educated to unskilled, so finding individuals
who want to work in the unskilled positions
is increasingly challenging,” Wiley says.
To that end, it partners with community
and university hospitality programs, recruits
online and also reaches out via employee
networks. Associate referrals are the most effective recruitment tool. 
Partnering and frequent communication
with organizations such as Georgia State University, Le Cordon Bleu College of Culinary
Arts, the Art Institute of Atlanta, the Latin
American Association and other immigration
and refugee centers are just a few of the hotels’ community recruitment partners.

The hotel opened in 1991 and was branded Westin Buckhead Atlanta in 2004.

Fall 2013 L e i s u r e a n d H o s p i t a l i t y I n t e r n a t i o n a l | w w w. l h i m a g a z i n e . c o m

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Table of Contents for the Digital Edition of Leisure & Hospitality International - Fall 2013

Contents
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Leisure & Hospitality International - Fall 2013 - Cover3
Leisure & Hospitality International - Fall 2013 - Cover4
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