Leisure & Hospitality International - Spring 2015 - 52

Staying There

Exceeding
Expectations
IT'S TIME TO GO BEYOND CUSTOMER SERVICE AND CUSTOMER
EXPERIENCE AND LOOK FOR THOSE HIDDEN MESSAGES (COMPLAINTS
AND COMMENDATIONS) THAT GUESTS ARE LEAVING ALL AROUND.
BY KORDELL NORTON

52

LEISURE AND HOSPITALITY INTERNATIONAL | WWW.LHIMAGAZINE.COM Spring 2015


http://www.LHIMAGAZINE.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Spring 2015

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Leisure & Hospitality International - Spring 2015 - Cover3
Leisure & Hospitality International - Spring 2015 - Cover4
https://www.nxtbook.com/nxtbooks/knighthouse/lhi_vol5issue1
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2016spring
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2015winter
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2015fall
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2015summer
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2015spring
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2014winter
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2014fall
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2014summer
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2014spring
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2013winter
https://www.nxtbook.com/nxtbooks/phoenix/lhi_2013fall
https://www.nxtbookmedia.com