Management Today - Spring 2012 - (Page 118)

r+s R E TA I L & S E RV I C E providing great customer service, largely due to our executives running that department and the fantastic agents that are on the front lines and deal with customers more directly than anyone else.” Overstock.com CEO Patrick M. Byrne launched the web retailer in 1999 with the mission of becoming the premier company selling excess inventory through the Internet, the company says. Since its founding, Overstock.com’s GAAP revenue has grown from $1.8 million in 1999 to almost $1.1 billion in 2011, it says. The company also says since October 1999, its customers have saved millions of dollars off the manufacturers’ recommended prices. Today, the company offers more than 720,000 books, music, movies and games (BMMG) products as well as more than 63,000 non-BMMG products. Overstock.com maintains headquarters in Salt Lake City, where it employs 1,300 people and stocks as many as 890,000 items at a time. Finding Justice With so much competition in the cyberworld, Johnson admits online retailing has become more of a commodity than anything else. Overstock.com realizes there are plenty of sites consumers can use for their Internet shopping needs, which makes a commitment to customer service an absolute necessity. However, vendors and suppliers have plenty of online retail outlets vying for their products, as well. And while the old adage “The Customer is Always Right” still rings true, Overstock.com understands that what’s right is not always fair, and the company aims to make sure // Overstock.com stocks as many as 890,000 items at a time in its warehouses, the majority being books, music, movies and games. 118 MANAGEMENTTODAY-MAGAZINE.COM SPRING 2012 http://www.MANAGEMENTTODAY-MAGAZINE.COM

Table of Contents for the Digital Edition of Management Today - Spring 2012

Management Today - Spring 2012
Contents
Millionaire Mega Toys
Power Words
Marketing Strategy
Wisdom Era
Mammoet
Mid-America Real Estate Group
The HT Group
Supply Chain
Carvajal Empaques
Graham Partners
Carley Foundry
Cotter Bros. Corp.
SMS Siemag
Allied Alloys
Albiasa Corp.
Columbus McKinnon
4 Guys Fire Trucks
Metalcraft of Mayville
MMIC Global
Printpack
Tom James
PhotoMedex
US Pole Inc.
Kaivac Cleaning
Playworld Systems
Global Mergers
ADA Environmental Solutions
Bacardi
Kalahari Resorts
Genghis Grill
NewMark Merrill Companies
Overstock.com
Rose Pest Solutions
Westgate Resorts
Marquis Alliance Energy Group
Ross Video
Daniels Electronics
Chatters Canada Ltd.
Metro Paper Industries
Special Section: Aviation
Honolulu International Airport
Edwards Jet Center
Greenpoint Technologies
Special Section: Peru Focus
Peruplast
Zip-Pak South America
La Viga S.A.
Special Section: Top Home Builders
Gehan Homes
Ole South Properties
The Warmington Group
Forino Corp.
Special Section: Most Promising Companies
Virtual Instruments
RGB Networks
Salient Federal Solutions
Ad Index
Last Look

Management Today - Spring 2012

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