Pizza Today - November 2015 - 58

feature / DELIVERY
insulated bags can help keep cold
items, like salads, the right temperature on long deliveries. At the end
of the day, if you're getting food
delivered that isn't in an insulated
bag, it should be a big red flag
that the quality might be subpar,
and you might want to order from
somewhere else next time."
feature / DELIVERY

Now getting that quality
food from Point A to Point B
to Point C, and so on under a

DEANN OWENS

Driven

Photo by

RICK DAUGHERTY

Let technology drive your deliveries

successful pizza delivery can be
thwarted by a number of roadblocks. There are the expected
interferences of busy kitchens, slow cars
and the frustration of navigating complicated subdivisions or downtown traffic.
Then there are more high tech kind of
interferences - loss of Internet or WiFi
connection, point-of-sale software (POS)
glitches, GPS or power failure and cars that
breakdown or run out of gas.
Yet in spite of all these potential interferences, roadblocks and challenges, pizza
operators believe in pizza delivery because
it is a profitable investment for their businesses.
And their customers love them for it.
But with technology improving every
day, how can operators know if the next
best thing is the next best thing for their
business and their customers?

5 8 / P I Z Z AT O D AY. C O M / N O V E M B E R 2 0 1 5

From simple to complex, technology

is an asset for food on the go for the operators who create it and for the customers
who love it.
A technology-enhanced container like an
insulated bag can maintain the food quality
and a restaurant's reputation.
"While using an insulated bag for
deliveries might seem obvious, a lot of
restaurants don't make the investment,"
says David Boles, co-owner and kitchen
manager of Essex's NY Pizza & Deli in
Salem, Massachusetts. "Insulated bags keep
more than just pizza hot; they can also be
used to extend the life of fried foods, hot
sandwiches and pasta. It's important that
the food be brought from the restaurant to
the consumer's front door in the bag to
ensure optimal food temperatures, especially in cooler climates. The benefits continue for those in warmer climates, too, as

specific time constraint requires a
more interactive technology tool.
Planning and routing deliveries
can be time-consuming, and pizza
delivery drivers do not have a lot
of extra time because the cheese is
getting colder with every passing
minute.
To increase delivery efficiency,
operators may want to upgrade
and update their POS platform
says Christie Melby, account
executive at Communiqué PR,
in Seattle, Washington, which
represents The Revel System.
Such POS systems rely on a
secure iPad-based POS platform
for restaurants, retail outlets and
grocery stores. They cover the basic
transaction processes as well as
delivery management, inventory
management, payroll and customer
relationship management. It also
presents a solution designed for
pizza restaurants that includes
features like delivery management,
ingredient inventory management, half pizza specification, and
always-on mode, says Melby.
According to Melby, this system
allows restaurants to efficiently
manage all deliveries at a single
location, driver tracking, estimated
food prep and realistic delivery
times, report breakdowns of
delivery payments and tip tracking.
All delivery management reporting data is stored via the cloud,
allowing users to access data in

http://www.PIZZATODAY.COM

Pizza Today - November 2015

Table of Contents for the Digital Edition of Pizza Today - November 2015