Pizza Today - June 2018 - 41

customers, requiring any non-customer
to request permission. Keep your grounds
well-lit overnight so your employees
can see any loiterers. Do not allow noncustomers to hang around outside or
inside your pizzeria. Ask them to leave.
Or, if necessary, call the police.
MOTHER NATURE

* Fire, flood, earthquake, tornado
and hurricane. Three of my restaurants
were within one mile of the largest
fire in California history. Subsequent
rains caused mudslides that killed 23
people. The most effective deterrent
to injury from natural disasters is lines
of communication. When the fire hit
I determined a plan of action, which
I communicated with my key people,
who then contacted their employees.
The next morning, we reported to work
knowing how to stay safe and accomplish
our mission to serve the community.
Employees who needed time to evacuate
their families were instructed to do so
and then report to work once everyone

was safe. We contacted the firstresponder organizations and donated
pizza to support their efforts to save
lives and property. We posted on social
media our intent to continue these
donations and to remain open to serve.
We contacted our customers through text
and e-mail. Coming together to provide
support to our community with a safetyfirst plan, using cell phones and social
media to communicate, proved to be an
effective way to combat Mother Nature.
HOW DO YOU ACT IN THE EVENT OF
INJURY? Every person who is able is

responsible for self-assessment. A customer
or employee who is injured while on your
pizzeria premises must report the injury
to the person in charge. Employees should
be directed to the medical care facility you
have identified. Customers make their
own decision as to where to go for medical
assistance. Under no circumstances would
you provide transportation or medical
advice. If the person is not conscious, or
unable to make choices about their own

medical care, call 911.
Put together a binder titled
OSHA Emergency Plans with three
sections. The first section is a training
documentation. Use one page per quarter
( January through March, etc.) with a
line for every employee's printed name,
signature and the date they were trained.
The second section is the emergency plan
as outlined above. The third section is
accident documentation. One page per
injury with the facts of the incident; date,
injured person's information, results and
future avoidance.
Review the OSHA Emergency Plan as
part of new employee orientation. Once
per quarter, review the emergency plan
either one-on-one or in groups and have
each employee sign and date.
The next time the pepperoni hits the
fan, your pizzeria will be ready! n
DAN COLLIER is the founder of Pizza
Man Dan's in California and a speaker at
International Pizza Expo.

J U N E 2 0 1 8 / P I Z Z AT O D AY. C O M / 4 1
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