June 2018 P I T C R E W P. 3 4 JOSH KEOWN FRONT OF THE HOUSE 30 HANDLING ANGRY DINERS Find strategies to de-escalate angry customers. By Mandy Ellis IN THE KITCHEN 34 OLIVE'S COMEBACK Discover olive varieties and ways to use them in your pizzeria. By John Gutekanst 38 CRACKING THE HEALTH CODE Learn the most common catches by health inspectors and how to prevent violations. By Daniel P. Smith BACK OFFICE 40 EMERGENCY PLANNING Explore your most vulnerable areas to include in an emergency and how to address each concern. By Dan Collier 6 / P I Z Z AT O D AY. C O M / J U N E 2 0 1 8http://www.PIZZATODAY.COM