Pizza Today - October 2018 - 16
Conversation
Doug and Kelly Craig
opened the 900-square-foot
takeout and delivery pizzeria in November 2017.
DOUG CRAIG
DOUGIE JOHN'S PIZZA
FINDLAY, OHIO
CAR-SIDE PICK-UP, DELIVERY, 20-SEAT
OUTDOOR PATIO. We make American-style
pizza using the highest quality products we can
get our hands on. We have three different crust
options: Original Hand Tossed (thin), Fat Crust
(thick) and Cauliflower Crust.
THE IDEA FOR CAR-SIDE, ALTHOUGH NOT A
NEW CONCEPT (done by: Applebee's, Outback
Steakhouse etc.), we had never seen it done
with pizza before. The idea really came out of
our need/desire to stand out in a town with
20 pizza competitors. Outstanding/superior customer service, combined with a quality product
would be our staple. Car-side was going to be a
huge part of our concept. People are looking for
convenience in their lives. Example: My wife
now orders all of her groceries online, drives to
the same grocery store every week, and they
bring her order out to her. She loves it...and
1 6 / P I Z Z AT O D AY. C O M / O C T O B E R 2 0 1 8
because of that service, it is the only
grocery store we now do business
with. Light bulb moment! If they can
do it with groceries, why couldn't we
do it with pizza? And we have. Over
70 percent of our orders are picked up
car-side.
definitely do not want them getting
out of their car and coming inside.
We want them to be in awe of our
speed and reliability. So the next
time they order take-out pizza they
remember Dougie John's does it
best!
ON CAR-SIDE PICKUP LOGISTICS
ADVICE ON ADDING CAR-SIDE
PICKUP - You have to sell out
- You must have designated car-side
parking close to your entry door, four
to six designated parking spots for
your car-side customers only and a
reliable camera notification system
letting you know the exact moment
your customer has arrived. We use
cameras and have a couple monitors
in our store so we can stay on top of
it. We ask the customer when they
place their order what make and
color of car they will be picking up in.
This speeds up our car-side service.
When they pull in we immediately
know who they are. We can take
their payment right at their car with
a handheld payment device. We
move quickly to their car. We do not
want them waiting for service. We
to it. Done poorly, car-side pickup
can be a negative to the consumer,
not a positive. For example: if you
market to the consumer the speed
and convenience of car-side pick-up,
but you leave them waiting in their
car for too long, they will be less
likely to do car-side again. You must
have one or two designated people
running the car-side pickup at all
times to do it right.
G O T O P I Z Z AT O D AY. C O M
PIZZA GOES
CAULIFLOWER
DOUG CRAIG ON
MENUING A
C A U L I F L O W E R C R U S T.
http://www.PIZZATODAY.COM
http://www.PIZZATODAY.COM
Pizza Today - October 2018
Table of Contents for the Digital Edition of Pizza Today - October 2018
Pizza Today - October 2018
Commentary
Contents
Contributors
Expo Spotlight
Interact
Conversation
Man on the Street
Tony’s Trending Recipe
Road to Pizza Expo
Destinations
Knead to Know
Host Training
BéChamel Sauce
5 Great Menu Additions
Generation Z
Scheduling Part-Time Staff
Road to Ppne ‘18
Hot 100 Independent Pizzerias
Pizza Today on the Road: Pangea Kitchen, Evansvlle, In
Preferred Supplier
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - October 2018 - CT1
Pizza Today - October 2018 - CT2
Pizza Today - October 2018 - Pizza Today - October 2018
Pizza Today - October 2018 - Cover2
Pizza Today - October 2018 - Commentary
Pizza Today - October 2018 - 4
Pizza Today - October 2018 - 5
Pizza Today - October 2018 - Contents
Pizza Today - October 2018 - 7
Pizza Today - October 2018 - 8
Pizza Today - October 2018 - 9
Pizza Today - October 2018 - Contributors
Pizza Today - October 2018 - 11
Pizza Today - October 2018 - Expo Spotlight
Pizza Today - October 2018 - 13
Pizza Today - October 2018 - Interact
Pizza Today - October 2018 - 15
Pizza Today - October 2018 - Conversation
Pizza Today - October 2018 - 17
Pizza Today - October 2018 - Man on the Street
Pizza Today - October 2018 - 19
Pizza Today - October 2018 - Tony’s Trending Recipe
Pizza Today - October 2018 - 21
Pizza Today - October 2018 - Road to Pizza Expo
Pizza Today - October 2018 - 23
Pizza Today - October 2018 - Destinations
Pizza Today - October 2018 - 25
Pizza Today - October 2018 - Knead to Know
Pizza Today - October 2018 - 27
Pizza Today - October 2018 - 28
Pizza Today - October 2018 - 29
Pizza Today - October 2018 - Host Training
Pizza Today - October 2018 - 31
Pizza Today - October 2018 - 32
Pizza Today - October 2018 - 33
Pizza Today - October 2018 - BéChamel Sauce
Pizza Today - October 2018 - 35
Pizza Today - October 2018 - 36
Pizza Today - October 2018 - 37
Pizza Today - October 2018 - 5 Great Menu Additions
Pizza Today - October 2018 - 39
Pizza Today - October 2018 - 40
Pizza Today - October 2018 - 41
Pizza Today - October 2018 - Generation Z
Pizza Today - October 2018 - 43
Pizza Today - October 2018 - 44
Pizza Today - October 2018 - 45
Pizza Today - October 2018 - Scheduling Part-Time Staff
Pizza Today - October 2018 - 47
Pizza Today - October 2018 - 48
Pizza Today - October 2018 - 49
Pizza Today - October 2018 - Road to Ppne ‘18
Pizza Today - October 2018 - 51
Pizza Today - October 2018 - 52
Pizza Today - October 2018 - 53
Pizza Today - October 2018 - Hot 100 Independent Pizzerias
Pizza Today - October 2018 - 55
Pizza Today - October 2018 - 56
Pizza Today - October 2018 - 57
Pizza Today - October 2018 - 58
Pizza Today - October 2018 - 59
Pizza Today - October 2018 - 60
Pizza Today - October 2018 - 61
Pizza Today - October 2018 - 62
Pizza Today - October 2018 - 63
Pizza Today - October 2018 - Pizza Today on the Road: Pangea Kitchen, Evansvlle, In
Pizza Today - October 2018 - 65
Pizza Today - October 2018 - 66
Pizza Today - October 2018 - 67
Pizza Today - October 2018 - 68
Pizza Today - October 2018 - 69
Pizza Today - October 2018 - 70
Pizza Today - October 2018 - 71
Pizza Today - October 2018 - Preferred Supplier
Pizza Today - October 2018 - 73
Pizza Today - October 2018 - 74
Pizza Today - October 2018 - 75
Pizza Today - October 2018 - Product Showcase
Pizza Today - October 2018 - 77
Pizza Today - October 2018 - 78
Pizza Today - October 2018 - Pizza Today Yellow Pages
Pizza Today - October 2018 - 80
Pizza Today - October 2018 - 81
Pizza Today - October 2018 - 82
Pizza Today - October 2018 - 83
Pizza Today - October 2018 - 84
Pizza Today - October 2018 - 85
Pizza Today - October 2018 - The Marketplace
Pizza Today - October 2018 - 87
Pizza Today - October 2018 - 88
Pizza Today - October 2018 - 89
Pizza Today - October 2018 - 90
Pizza Today - October 2018 - 91
Pizza Today - October 2018 - 92
Pizza Today - October 2018 - 93
Pizza Today - October 2018 - 94
Pizza Today - October 2018 - 95
Pizza Today - October 2018 - 96
Pizza Today - October 2018 - Reader’s Resource
Pizza Today - October 2018 - Mike’s Monthly Tip
Pizza Today - October 2018 - Cover3
Pizza Today - October 2018 - Cover4
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