Pizza Today - November 2018 - 38

BACK OFFICE

THE BUCK STOPS HERE

S TOR Y DE A NN O W EN S
P HOTO M A N DY W O L F D ETW I LER

How to spot and stop employee theft

W

hat if your employees,
or at least one of your
employees, are ripping
you and your business off ? It might be as
little as a wayward breadstick or an extralong break, or it could be as blatant as
stealing money from sales or actual cash
from your drawer.
"On average, businesses lose a median
five percent of their annual revenue to
fraud, and one of the biggest causes
comes from employees who steal. In the
restaurant industry, the average cost per
fraud scheme is $90,000," according to
Tiffany Couch, CEO and founder of
Acuity Forensics.
And a thieving employee may be the
one you least expect. Kamron Karington,
former owner of Wasatch Pizza in Salt
Lake City and current founder and
CEO of Repeat Returns, was blindsided
when an employee he considered to
be trustworthy, well-liked and hardworking stole approximately $10,000
from his operation. Karington's former

3 8 / P I Z Z AT O D AY. C O M / N O V E M B E R 2 0 1 8

employee utilized several tactics to
skim money from the pizzeria, such as
voiding numerous tickets, using another
employee's number to void tickets, and
flat-out not registering sales. Every
method afforded him a chance to pocket
Karington's profits.
After Karington witnessed suspicious
behavior from his employee, he did some
sleuthing and discovered the shocking
details recorded in his POS system.
"The evidence was in front of me all
the time, but I was making money, so I
didn't pay attention. This was my fault. I
let it go on for too long. I didn't do the
work," Karington says.
Although Karington was able to get
back half the money that was stolen from
him, he wonders now if he should have
pressed charges against the thief to serve
as an example to the rest of his staff.
SPEAKING FROM EXPERIENCE,
KARINGTON ADVISES OPERATORS TO
BE AWARE OF RED FLAGS such as rising

food costs with no cause, an employee
who voids more tickets or rings up more
POS-installed coupons than the rest of
the team, voided tickets inputted by an
employee who wasn't working that day,
and a perfectly balanced drawer each
night. Another red flag, he adds, is an
employee who buys expensive items, such
as a fancy car on a not-so-fancy salary.
Theft can manifest in several ways,
Couch says. Food-related thievery
revolves around employees handing out
free food, upgrading orders for family
and friends and stealing beverages.
Couch adds that some employees are
not shy about helping themselves to
paper goods, supplies and even expensive
equipment.
Money-related scams that cost
operators include register-skimming and
short-rings, Couch says. Owners who
aren't diligent with money-tracking could
easily fall victim to register-skimming;
at the end of a shift an employee can
pocket upwards of $20. If an employee


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Pizza Today - November 2018

Table of Contents for the Digital Edition of Pizza Today - November 2018

Pizza Today - November 2018
Commentary
Contents
Contributors
Expo Spotlight
Interact
Conversation
Man on the Street
Tony’s Trending Recipe
Road to Pizza Expo
Destinations
Knead to Know
Trending Topping: Beef
Glove Use
Employee Theft
On the Road: Pizza Taglio, Pittsburgh, Pa
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - November 2018 - CT1
Pizza Today - November 2018 - CT2
Pizza Today - November 2018 - Pizza Today - November 2018
Pizza Today - November 2018 - Cover2
Pizza Today - November 2018 - Commentary
Pizza Today - November 2018 - 4
Pizza Today - November 2018 - 5
Pizza Today - November 2018 - Contents
Pizza Today - November 2018 - 7
Pizza Today - November 2018 - 8
Pizza Today - November 2018 - 9
Pizza Today - November 2018 - Contributors
Pizza Today - November 2018 - 11
Pizza Today - November 2018 - Expo Spotlight
Pizza Today - November 2018 - 13
Pizza Today - November 2018 - Interact
Pizza Today - November 2018 - 15
Pizza Today - November 2018 - Conversation
Pizza Today - November 2018 - 17
Pizza Today - November 2018 - Man on the Street
Pizza Today - November 2018 - 19
Pizza Today - November 2018 - Tony’s Trending Recipe
Pizza Today - November 2018 - 21
Pizza Today - November 2018 - Road to Pizza Expo
Pizza Today - November 2018 - 23
Pizza Today - November 2018 - Destinations
Pizza Today - November 2018 - 25
Pizza Today - November 2018 - Knead to Know
Pizza Today - November 2018 - 27
Pizza Today - November 2018 - 28
Pizza Today - November 2018 - 29
Pizza Today - November 2018 - Trending Topping: Beef
Pizza Today - November 2018 - 31
Pizza Today - November 2018 - 32
Pizza Today - November 2018 - 33
Pizza Today - November 2018 - Glove Use
Pizza Today - November 2018 - 35
Pizza Today - November 2018 - 36
Pizza Today - November 2018 - 37
Pizza Today - November 2018 - Employee Theft
Pizza Today - November 2018 - 39
Pizza Today - November 2018 - 40
Pizza Today - November 2018 - 41
Pizza Today - November 2018 - 42
Pizza Today - November 2018 - 43
Pizza Today - November 2018 - On the Road: Pizza Taglio, Pittsburgh, Pa
Pizza Today - November 2018 - 45
Pizza Today - November 2018 - 46
Pizza Today - November 2018 - 47
Pizza Today - November 2018 - Product Showcase
Pizza Today - November 2018 - Pizza Today Yellow Pages
Pizza Today - November 2018 - 50
Pizza Today - November 2018 - 51
Pizza Today - November 2018 - 52
Pizza Today - November 2018 - 53
Pizza Today - November 2018 - 54
Pizza Today - November 2018 - 55
Pizza Today - November 2018 - The Marketplace
Pizza Today - November 2018 - 57
Pizza Today - November 2018 - 58
Pizza Today - November 2018 - 59
Pizza Today - November 2018 - 60
Pizza Today - November 2018 - 61
Pizza Today - November 2018 - 62
Pizza Today - November 2018 - 63
Pizza Today - November 2018 - 64
Pizza Today - November 2018 - 65
Pizza Today - November 2018 - 66
Pizza Today - November 2018 - Reader’s Resource
Pizza Today - November 2018 - Mike’s Monthly Tip
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