Pizza Today - August 2019 - 82

Mike's Monthly Tip
MIKE BAUSCH

Lazy Employees
That you've trained to be lazy

W

hen you stay at a hotel,
do you clean your room?
Do you make your bed?
Do you hang your towels up after using
them? I don't, and why would I, the
hotel has someone who cleans the room
for me. Now, do you do that at home?
I don't, because my wife would very
much not like it and also I don't like
to live in squalor. We act this way at a
hotel because we've been trained to do
that. We've been trained to know that
someone is coming to pick up after us,
and that's the social contract that we
have at a hotel. There is nothing wrong
with it - it is accepted and normal.
What is your social contract with your
employees? What is your normal with
them? How have you trained THEM
to treat YOU? Do they work in an

8 2 / P I Z Z AT O D AY. C O M / A U G U S T 2 0 1 9

environment where no matter what they
do, unless it's incredibly egregious, you'll
cover for them or pick up their slack?
Or do you expect great things from
them with a high standard of quality
and responsibility? Not just on the food,
or even service, which are paramount
to your success, but even just taking out
the trash at night. Does your staff think,
"Well, the trash can is only half full, so
I'm not doing that tonight?" Are they
lazy and more importantly, are you OK
with that?
A staff that views you as their catch
all safety net and not their authority
figure is a dangerous situation. It leads
to weak performance, weak attitude, and
weak sales. Doing things half way leads
to the broken window effect. Where,
like a broken window in a bad neigh-

borhood that never gets replaced,
and leads to more broken windows,
anything is allowed to slide. What
broken windows exist at your
restaurant? Weeds growing out of
the sidewalk near the entrance to
your restaurant, or a dirty dumpster.
Maybe a few lights are out because
it doesn't matter; someone else, i.e.,
you, the authority figure, will take
care of it. With broken windows and
a weak social contract any restaurant
staff can deteriorate into a "that'snot-my-job" workforce.
Ownership of every task, asking why it wasn't done, not angrily,
but in a Socratic method of using
questions to have staff come to
the answer themselves is how you
empower your staff to handle the
restaurant like it is their own. They
must be fully aware that that is the
expectation, that they actually do it
and take ownership of every task.
Even just showing up for work,
if YOU find their cover, you will
always be in a free fall looking for
staff to work shifts.
If you ever have heard this
phrase...
Employee: "Oh, I can't make my
Saturday night shift this week."
You must respond with...
Owner/Manager: "Okay, who
are you going to get to cover your
shift?"
Employee: "I don't know. I can't."
Owner/Manager: "Okay. Well, if
you can't get a cover, then I'm going
to assume that you don't want this
job, and we will part ways."
Employee: "Oh, okay. Well, hold
on. I'll find someone."
That's the world you need to
live in - where they pick up after
themselves, and make their own bed,
... because the social contract binds
them to do so. ■
MIKE BAUSCH is the owner of Andolini's
Pizzeria in Tulsa, Oklahoma.


http://www.PIZZATODAY.COM

Pizza Today - August 2019

Table of Contents for the Digital Edition of Pizza Today - August 2019

Pizza Today - August 2019
Commentary
Contributors
Expo Spotlight
@ Pizza Today
Conversation
Man on the Street
Tony’s Trending Recipe
Knead to Know
Destinations
Supply Alternatives
Baked Goods
Pizza Toppings: Mortadella
Seasonal Pastas
Artificial Intelligence
In-House Delivery vs. Third Party
Pizza & Pasta Northeast Preview
Pizza Today on the Road: Goremade, Columbus, Oh
Pizza Today on the Road: Park Street Pizza
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - August 2019 - CT1
Pizza Today - August 2019 - CT2
Pizza Today - August 2019 - Pizza Today - August 2019
Pizza Today - August 2019 - Cover2
Pizza Today - August 2019 - Commentary
Pizza Today - August 2019 - 4
Pizza Today - August 2019 - 5
Pizza Today - August 2019 - 6
Pizza Today - August 2019 - 7
Pizza Today - August 2019 - Contributors
Pizza Today - August 2019 - 9
Pizza Today - August 2019 - Expo Spotlight
Pizza Today - August 2019 - 11
Pizza Today - August 2019 - @ Pizza Today
Pizza Today - August 2019 - 13
Pizza Today - August 2019 - Conversation
Pizza Today - August 2019 - 15
Pizza Today - August 2019 - Man on the Street
Pizza Today - August 2019 - 17
Pizza Today - August 2019 - Tony’s Trending Recipe
Pizza Today - August 2019 - 19
Pizza Today - August 2019 - Knead to Know
Pizza Today - August 2019 - 21
Pizza Today - August 2019 - 22
Pizza Today - August 2019 - 23
Pizza Today - August 2019 - Destinations
Pizza Today - August 2019 - 25
Pizza Today - August 2019 - Supply Alternatives
Pizza Today - August 2019 - 27
Pizza Today - August 2019 - 28
Pizza Today - August 2019 - 29
Pizza Today - August 2019 - 30
Pizza Today - August 2019 - 31
Pizza Today - August 2019 - Baked Goods
Pizza Today - August 2019 - 33
Pizza Today - August 2019 - 34
Pizza Today - August 2019 - CT3
Pizza Today - August 2019 - CT4
Pizza Today - August 2019 - 35
Pizza Today - August 2019 - Pizza Toppings: Mortadella
Pizza Today - August 2019 - 37
Pizza Today - August 2019 - Seasonal Pastas
Pizza Today - August 2019 - 39
Pizza Today - August 2019 - Artificial Intelligence
Pizza Today - August 2019 - 41
Pizza Today - August 2019 - 42
Pizza Today - August 2019 - 43
Pizza Today - August 2019 - In-House Delivery vs. Third Party
Pizza Today - August 2019 - 45
Pizza Today - August 2019 - 46
Pizza Today - August 2019 - 47
Pizza Today - August 2019 - Pizza & Pasta Northeast Preview
Pizza Today - August 2019 - 49
Pizza Today - August 2019 - 50
Pizza Today - August 2019 - 51
Pizza Today - August 2019 - Pizza Today on the Road: Goremade, Columbus, Oh
Pizza Today - August 2019 - 53
Pizza Today - August 2019 - 54
Pizza Today - August 2019 - 55
Pizza Today - August 2019 - Pizza Today on the Road: Park Street Pizza
Pizza Today - August 2019 - 57
Pizza Today - August 2019 - 58
Pizza Today - August 2019 - 59
Pizza Today - August 2019 - 60
Pizza Today - August 2019 - 61
Pizza Today - August 2019 - 62
Pizza Today - August 2019 - 63
Pizza Today - August 2019 - Product Showcase
Pizza Today - August 2019 - 65
Pizza Today - August 2019 - Pizza Today Yellow Pages
Pizza Today - August 2019 - 67
Pizza Today - August 2019 - 68
Pizza Today - August 2019 - 69
Pizza Today - August 2019 - 70
Pizza Today - August 2019 - 71
Pizza Today - August 2019 - The Marketplace
Pizza Today - August 2019 - 73
Pizza Today - August 2019 - 74
Pizza Today - August 2019 - 75
Pizza Today - August 2019 - 76
Pizza Today - August 2019 - 77
Pizza Today - August 2019 - 78
Pizza Today - August 2019 - 79
Pizza Today - August 2019 - 80
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Pizza Today - August 2019 - Mike’s Monthly Tip
Pizza Today - August 2019 - Cover3
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