Pizza Today - September 2019 - 46

contribute to the effectiveness and
productivity of the operation," Summers
says.
#3: CUT LABOR DOLLARS

Pizzerias might simply try to get by
with fewer workers, perhaps by nixing
overtime or sending workers home if
business slows. This can be tricky, though,
as it can stretch remaining employees
and threaten customer service.
Rather than thinking solely of slicing
labor hours, Bendas urges operators to
think in terms of labor dollars. Tasks like
shredding cheese, for example, can be
performed by more entry-level employees
as opposed to more costly, seasoned
team members. Operators might also
investigate staggering employees in and
out times so staff is running near capacity
during peak demand but leaner during
traditionally slow periods.
"Get the right people performing the
right tasks at the right times," Bendas
says.

#4: LEVERAGE TECHNOLOGY

Technology like in-store kiosks,
online ordering and kitchen robots
that produce dough balls promise to
improve operations and output while
lowering labor costs. Though buying such
equipment likely requires a potentially
sizable outlay of capital and a shift to
existing operations, its impact on labor
costs can be significant.
"You might be able to cut your staff of
20 in half," Summers says.
#5: FOCUS ON REDUCING TURNOVER

The more restaurants can keep capable
employees in the fold, the better, says
Joshua Ostrega, co-founder of WorkJam,
a leading digital workplace solutions
provider that aims to help companies
create a more knowledgeable, engaged
and productive workforce. Initiatives
to reduce turnover might include an
earnest review of employees' overall
compensation, perks and culture. A
restaurant with more flexible scheduling
that allows employees to achieve better

work-life balance or ownership that
rewards staff for hitting milestones,
for instance, can boost engagement
and employee loyalty.
"Lowering the turnover rate and
getting your more experienced,
engaged employees to stick around
is one way to combat these rising
wages," Ostrega says.
#6: INVESTIGATE EXPENSES

With labor gobbling up more
capital, restaurants might take
stock of all their expenses. Can the
restaurant renegotiate its lease?
Have utility costs run awry? Would
it make sense to change operating
hours? Savings in one area - or a
few - can help operators address
surging labor costs.
#7: DRIVE REVENUE

Pizzerias cannot only cut their
way to prosperity. Building revenue
is another potential antidote. From
developing more enhanced catering
programs and more aggressively
pursuing school lunch contracts
to creating a high-margin cocktail
program, Bendas urges operators
to consider ways they can increase
revenue while staying within brand.
#8: DIG INTO THE DATA

Bendas champions sales per
manhour as an important gauge
of restaurant productivity. In
particular, he suggests analyzing
labor scheduling in a graph format,
where you can visually see labor
respective to sales.
"It's an ongoing process of
understanding where you are in
real time so you're making sound
decisions," Bendas says. "If you
don't manage these ins and outs,
you can really get yourself into
trouble." n
Chicago-based writer DANIEL P.
SMITH has covered business issues
and best practices for a variety of
trade publications, newspapers, and
magazines.
4 6 / P I Z Z AT O D AY. C O M / S E P T E M B E R 2 0 1 9


http://www.mfgtray.com http://www.mfgtray.com http://www.PIZZATODAY.COM

Pizza Today - September 2019

Table of Contents for the Digital Edition of Pizza Today - September 2019

Pizza Today - September 2019
Commentary
Contributors
Expo Spotlight
@ Pizza Today
Conversation
Man on the Street
Tony’s Trending Recipe
Knead to Know
Destinations
Payment Options
Cheese Blends
Flatbread Pizza
Cauliflower Crust
Raising Wages
Pizza & Pasta Northeast Preview
The New Wave of American Pizza
Pizza Today on the Road: New York City Tour
Preferred Supplier
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - September 2019 - CT1
Pizza Today - September 2019 - CT2
Pizza Today - September 2019 - Pizza Today - September 2019
Pizza Today - September 2019 - Cover2
Pizza Today - September 2019 - Commentary
Pizza Today - September 2019 - 4
Pizza Today - September 2019 - 5
Pizza Today - September 2019 - 6
Pizza Today - September 2019 - 7
Pizza Today - September 2019 - Contributors
Pizza Today - September 2019 - 9
Pizza Today - September 2019 - Expo Spotlight
Pizza Today - September 2019 - 11
Pizza Today - September 2019 - @ Pizza Today
Pizza Today - September 2019 - 13
Pizza Today - September 2019 - Conversation
Pizza Today - September 2019 - 15
Pizza Today - September 2019 - Man on the Street
Pizza Today - September 2019 - 17
Pizza Today - September 2019 - Tony’s Trending Recipe
Pizza Today - September 2019 - 19
Pizza Today - September 2019 - Knead to Know
Pizza Today - September 2019 - 21
Pizza Today - September 2019 - 22
Pizza Today - September 2019 - 23
Pizza Today - September 2019 - Destinations
Pizza Today - September 2019 - 25
Pizza Today - September 2019 - Payment Options
Pizza Today - September 2019 - 27
Pizza Today - September 2019 - 28
Pizza Today - September 2019 - 29
Pizza Today - September 2019 - 30
Pizza Today - September 2019 - 31
Pizza Today - September 2019 - Cheese Blends
Pizza Today - September 2019 - 33
Pizza Today - September 2019 - 34
Pizza Today - September 2019 - 35
Pizza Today - September 2019 - Flatbread Pizza
Pizza Today - September 2019 - 37
Pizza Today - September 2019 - 38
Pizza Today - September 2019 - 39
Pizza Today - September 2019 - Cauliflower Crust
Pizza Today - September 2019 - 41
Pizza Today - September 2019 - 42
Pizza Today - September 2019 - 43
Pizza Today - September 2019 - Raising Wages
Pizza Today - September 2019 - 45
Pizza Today - September 2019 - 46
Pizza Today - September 2019 - 47
Pizza Today - September 2019 - Pizza & Pasta Northeast Preview
Pizza Today - September 2019 - 49
Pizza Today - September 2019 - 50
Pizza Today - September 2019 - 51
Pizza Today - September 2019 - The New Wave of American Pizza
Pizza Today - September 2019 - 53
Pizza Today - September 2019 - 54
Pizza Today - September 2019 - 55
Pizza Today - September 2019 - Pizza Today on the Road: New York City Tour
Pizza Today - September 2019 - 57
Pizza Today - September 2019 - 58
Pizza Today - September 2019 - 59
Pizza Today - September 2019 - 60
Pizza Today - September 2019 - 61
Pizza Today - September 2019 - 62
Pizza Today - September 2019 - 63
Pizza Today - September 2019 - 64
Pizza Today - September 2019 - 65
Pizza Today - September 2019 - 66
Pizza Today - September 2019 - 67
Pizza Today - September 2019 - Preferred Supplier
Pizza Today - September 2019 - 69
Pizza Today - September 2019 - 70
Pizza Today - September 2019 - 71
Pizza Today - September 2019 - Pizza Today Yellow Pages
Pizza Today - September 2019 - 73
Pizza Today - September 2019 - 74
Pizza Today - September 2019 - 75
Pizza Today - September 2019 - 76
Pizza Today - September 2019 - 77
Pizza Today - September 2019 - 78
Pizza Today - September 2019 - The Marketplace
Pizza Today - September 2019 - 80
Pizza Today - September 2019 - 81
Pizza Today - September 2019 - 82
Pizza Today - September 2019 - 83
Pizza Today - September 2019 - 84
Pizza Today - September 2019 - 85
Pizza Today - September 2019 - 86
Pizza Today - September 2019 - 87
Pizza Today - September 2019 - 88
Pizza Today - September 2019 - Reader’s Resource
Pizza Today - September 2019 - Mike’s Monthly Tip
Pizza Today - September 2019 - Cover3
Pizza Today - September 2019 - Cover4
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