Pizza Today - December 2019 - 35

need for punctuality, take less days off
and are more apt to comply with rules,"
Corelli says. "They are often more
willing to stay late when needed."
Their steadiness often goes beyond
fulfilling basic requirements. "Older
workers are more emotionally stable
than younger ones," says Bruce
Sanders, a consumer psychologist and
author of Senior Persuasion. "They're
unlikely to get caught up in the daily
drama which often occurs when people
work closely together under time
pressure."
3. HIGH-LEVEL COMMUNICATION SKILLS

For those who grew up without
cellphones, face-to-face speaking
skills often run deep. "Older people
know how to treat customers and are
not texting constantly," Corelli says.
Older staff members who focus on
relationships can set an example for
younger workers.
They might also participate in
training new employees. "One way in

which older employees like to gain
respect is to teach and mentor others,"
Sanders says. "Help them create a
legacy." They might train new staff how
to greet customers, handle special meal
requests and address complaints.
4. INSIDER KNOWLEDGE OF THE OLDER
GENERATION

"We're in a university town and
most of the businesses are restaurants
are geared to students," Williams says.
When he started Luna, he held a
vision of creating a space that would be
different. "We have a whole population
of professionals and we intentionally
put together an experience for adults,"
he says. While some students do come
in, Williams estimates that at least
90 percent of the customer base does
not consist of students.
The business plan led to an awardwinning restaurant. "I recognized a
hole in the market," Williams states. "I
don't know that we would have been
able to serve that market if we didn't

have the same experience. It's easier in
the same demographic to identify what
they want."
5. AN ABILITY TO PRIORITIZE.

Older staff members might easily
identify the most critical steps in a
process or procedure. "As you age,
you focus on what's most important,"
Williams says. "You thin out the noise."
This can be advantageous during
peek times and unexpected rushes.
An older worker might quickly spot
a customer who needs attention or be
careful to avoid mistakes when putting
together an order under pressure.
Having older workers on the payroll
can bring numerous benefits, but
the optimal team might be a mix of
generations. "If you find the right
people, young or old, your business can
grow immensely," Meyers says. n
RACHEL HARTMAN is a freelance writer
who covers small business, finance and
lifestyle topics.


http://speedlinesolutions.com http://speedlinesolutions.com

Pizza Today - December 2019

Table of Contents for the Digital Edition of Pizza Today - December 2019

Pizza Today - December 2019
Commentary
Contributors
Expo Spotlight
Meet the Makers
Conversation
Man on the Street
Tony’s Trending Recipe
Knead to Know
Destinations
Pos System Training
Rad Appetizers
Baby Boomer Employees
2020 Menu Guide
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - December 2019 - CT1
Pizza Today - December 2019 - CT2
Pizza Today - December 2019 - Pizza Today - December 2019
Pizza Today - December 2019 - Cover2
Pizza Today - December 2019 - Commentary
Pizza Today - December 2019 - 4
Pizza Today - December 2019 - 5
Pizza Today - December 2019 - 6
Pizza Today - December 2019 - 7
Pizza Today - December 2019 - Contributors
Pizza Today - December 2019 - 9
Pizza Today - December 2019 - Expo Spotlight
Pizza Today - December 2019 - 11
Pizza Today - December 2019 - Meet the Makers
Pizza Today - December 2019 - 13
Pizza Today - December 2019 - Conversation
Pizza Today - December 2019 - 15
Pizza Today - December 2019 - Man on the Street
Pizza Today - December 2019 - 17
Pizza Today - December 2019 - Tony’s Trending Recipe
Pizza Today - December 2019 - 19
Pizza Today - December 2019 - Knead to Know
Pizza Today - December 2019 - 21
Pizza Today - December 2019 - 22
Pizza Today - December 2019 - 23
Pizza Today - December 2019 - Destinations
Pizza Today - December 2019 - 25
Pizza Today - December 2019 - Pos System Training
Pizza Today - December 2019 - 27
Pizza Today - December 2019 - 28
Pizza Today - December 2019 - 29
Pizza Today - December 2019 - Rad Appetizers
Pizza Today - December 2019 - 31
Pizza Today - December 2019 - 32
Pizza Today - December 2019 - 33
Pizza Today - December 2019 - Baby Boomer Employees
Pizza Today - December 2019 - 35
Pizza Today - December 2019 - 2020 Menu Guide
Pizza Today - December 2019 - 37
Pizza Today - December 2019 - 38
Pizza Today - December 2019 - 39
Pizza Today - December 2019 - 40
Pizza Today - December 2019 - 41
Pizza Today - December 2019 - 42
Pizza Today - December 2019 - 43
Pizza Today - December 2019 - 44
Pizza Today - December 2019 - 45
Pizza Today - December 2019 - 46
Pizza Today - December 2019 - 47
Pizza Today - December 2019 - Product Showcase
Pizza Today - December 2019 - 49
Pizza Today - December 2019 - Pizza Today Yellow Pages
Pizza Today - December 2019 - 51
Pizza Today - December 2019 - 52
Pizza Today - December 2019 - 53
Pizza Today - December 2019 - 54
Pizza Today - December 2019 - 55
Pizza Today - December 2019 - 56
Pizza Today - December 2019 - The Marketplace
Pizza Today - December 2019 - 58
Pizza Today - December 2019 - 59
Pizza Today - December 2019 - 60
Pizza Today - December 2019 - 61
Pizza Today - December 2019 - 62
Pizza Today - December 2019 - 63
Pizza Today - December 2019 - 64
Pizza Today - December 2019 - Reader’s Resource
Pizza Today - December 2019 - Mike’s Monthly Tip
Pizza Today - December 2019 - Cover3
Pizza Today - December 2019 - Cover4
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