OPERATIONS Crisis Takeaways COVID-19 provides reflection, new operational strategies moving forward By Denise Greer Photo Cheshire Pizza & Ale T here is a consensus among pizzeria operators, "We will come out of this a stronger pizzeria industry." Moments of crisis force business owners to take a hard look at how they operate. Many pizzerias adapted to dining restrictions, not by shuttering, but by changing the way they do business or taking what they excel at and doing it better. We witnessed curbside pickup come out of the fringes and 3 0 / P I Z Z AT O D AY. C O M / J U LY 2 0 2 0 030_PIZ_0720_OPcrisis.indd 30 6/9/20 10:04 AMhttp://www.PIZZATODAY.COM