Pizza Today - July 2020 - 32

Last fall, Magriplis says, Cheshire
launched in-house delivery. It's a
move that has paid off well shifting to
DELCO only amidst COVID-19.
Online ordering has been a
critical during the COVID-19 crisis
and customers will continue want to
order online. Reese Browning, who
owns the three-unit Old Town Pizza
in Auburn, California, focused on
making it easier for customers to order
both online and over the phone. "We
will continue to work on improving
online ordering and encourage this
even for dine in customers," he says.
Honing in on menu strengths
has been echoed by countless
operators. Jeff Janik of Milton's
Pizza in Raleigh, North Carolina,

How will we as the pizzeria
industry grow and evolve
from this uncertain time?
Jeff Janik: "Guests will remember
how well they were treated by their
favorite local pizzeria during the
crisis. So many pizzerias treated the
community with KGR ..Kindness
Gratitude and Respect and the guests
will be more than willing to pay that
forward. We have all been essential.
We have helped to keep the community fed. I am proud of the work and
innovation that has been shown by
restaurants and super excited to grow
as the world gets back to work!"
Piper Kapin: "We are a vast industry
and the growth and evolution will look
different for many along the spectrum. For small/medium size independent operations I believe our resilience, community relationships and
scrappy hard-working ways will get us
through these challenging times and
into a brighter future."
Dimitri Magriplis: "The hospitality
industry is suffering greatly. Amazing-

030_PIZ_0720_OPcrisis.indd 32

drastically cut menus at his two locations presenting an opportunity to dial
in his training program. "The biggest
thing for us is more direct, clear, efficient and consistent training," he says.
"In order to make that happen we
have had to greatly change our menu.
We are going to try and stop being
everything to everyone. We are getting
back to our core business. The items
that we sell the most of have remained
constant for 40 years. We will focus on
executing those well FOH and BOH.
"Training consistently and following up with same expectations helps
all staff to succeed. When we try to
teach and train that so many things
are important...nothing stands out as
important. We are better now!" n
DENISE GREER is Executive Editor at
Pizza Today.

ly enough because of the systems that
certain businesses have put in place it
has been an amazing opportunity to
grow our customer base. Always have
the capability to pivot and make it a
goal to stay ahead of your competition."
Reese Browning: "Be increasingly
easy and quick to do business with.
Being actively involved in the communities we serve helped build loyalty
that then got paid back to us with
the support we received during this
time. We will not stop giving back and
supporting our communities. Our
customers are passionate about many
things and it just makes sense for us
to support their passions since they
support us and our passion."
Jon Bortles: "Pizza is a cuisine
that weathers all storms. When the
economy is booming, people eat pizza.
When the economy crashes, people
eat pizza. The question is how can
we adopt/adapt sustainable safety
standards for dine-in while exploring
a business model that demands more
and more off-premise sales."

6/9/20 10:04 AM



Pizza Today - July 2020

Table of Contents for the Digital Edition of Pizza Today - July 2020

Pizza Today - July 2020
Commentary
Digital
Conversation
Mike’s Monthly Tip
Man on the Street
Building Blocks
Tony’s Trending Recipe
Knead to Know
Destinations
Upselling Carryout
COVID-19
Reducing Costs
Summer Tomatoes
Summer Greens
Summer Salads
Young Entrepreneur of the Year
Product showcase
Pizza Today Yellow Pages
The Marketplace
Expo Spotlight
Pizza Today - July 2020 - CT1
Pizza Today - July 2020 - CT2
Pizza Today - July 2020 - Pizza Today - July 2020
Pizza Today - July 2020 - Cover2
Pizza Today - July 2020 - Commentary
Pizza Today - July 2020 - 4
Pizza Today - July 2020 - 5
Pizza Today - July 2020 - 6
Pizza Today - July 2020 - 7
Pizza Today - July 2020 - Digital
Pizza Today - July 2020 - 9
Pizza Today - July 2020 - Conversation
Pizza Today - July 2020 - 11
Pizza Today - July 2020 - Mike’s Monthly Tip
Pizza Today - July 2020 - 13
Pizza Today - July 2020 - Man on the Street
Pizza Today - July 2020 - 15
Pizza Today - July 2020 - Building Blocks
Pizza Today - July 2020 - 17
Pizza Today - July 2020 - Tony’s Trending Recipe
Pizza Today - July 2020 - 19
Pizza Today - July 2020 - Knead to Know
Pizza Today - July 2020 - 21
Pizza Today - July 2020 - 22
Pizza Today - July 2020 - 23
Pizza Today - July 2020 - Destinations
Pizza Today - July 2020 - 25
Pizza Today - July 2020 - Upselling Carryout
Pizza Today - July 2020 - 27
Pizza Today - July 2020 - 28
Pizza Today - July 2020 - 29
Pizza Today - July 2020 - COVID-19
Pizza Today - July 2020 - 31
Pizza Today - July 2020 - 32
Pizza Today - July 2020 - 33
Pizza Today - July 2020 - Reducing Costs
Pizza Today - July 2020 - 35
Pizza Today - July 2020 - Summer Tomatoes
Pizza Today - July 2020 - 37
Pizza Today - July 2020 - 38
Pizza Today - July 2020 - 39
Pizza Today - July 2020 - Summer Greens
Pizza Today - July 2020 - 41
Pizza Today - July 2020 - Summer Salads
Pizza Today - July 2020 - 43
Pizza Today - July 2020 - Young Entrepreneur of the Year
Pizza Today - July 2020 - 45
Pizza Today - July 2020 - 46
Pizza Today - July 2020 - 47
Pizza Today - July 2020 - 48
Pizza Today - July 2020 - 49
Pizza Today - July 2020 - Product showcase
Pizza Today - July 2020 - 51
Pizza Today - July 2020 - Pizza Today Yellow Pages
Pizza Today - July 2020 - 53
Pizza Today - July 2020 - 54
Pizza Today - July 2020 - 55
Pizza Today - July 2020 - 56
Pizza Today - July 2020 - 57
Pizza Today - July 2020 - The Marketplace
Pizza Today - July 2020 - 59
Pizza Today - July 2020 - 60
Pizza Today - July 2020 - 61
Pizza Today - July 2020 - 62
Pizza Today - July 2020 - 63
Pizza Today - July 2020 - 64
Pizza Today - July 2020 - 65
Pizza Today - July 2020 - Expo Spotlight
Pizza Today - July 2020 - Cover3
Pizza Today - July 2020 - Cover4
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