Pizza Today - October 2020 - 36
says. Not all employees could return
when State of Mind Public House and
Pizzeria reopened, so Lars worked in
the kitchen.
The temporary closure was financially
cumbersome, Smith says, because the
owners paid employees for those days.
When they reopened, customers came
back, and they also posted on social
media. "Most of the comments we got
was, 'Thank you so much for being
honest and transparent,'" he says.
Be Transparent
Social media plays a big role in
how pizzeria owners keep customers
informed about an employee testing
positive. "If you don't tell your
customers, and your employees tell
them through a social media post,
how would that look?" says Sammy
Mandell, owner of the two-location
Greenville Avenue Pizza Company in
Dallas. "It's better for you to deliver the
communication to your customers than
it is for an employee to do it."
When a GAPCo employee called
and said she was feeling sick with
COVID-19 symptoms, Mandell told
her to get a COVID-19 test. The test
The responses were all positive,
he says, and people posted that they
hoped the employee recovered (she
did) and promised to return when the
business reopened. "It was nothing but
positivity," he says.
"IT'S BETTER FOR
YOU TO DELIVER THE
COMMUNICATION TO YOUR
CUSTOMERS THAN IT IS
FOR AN EMPLOYEE TO DO
IT." - SAMMY MANDELL
Do More
Mandell paid for all other employees
to get tests. GAPCo also takes
employees' temperatures, requires them
to call in if they feel sick, and spent
$12,000 on Plexiglas barriers. The two
locations closed for 24 hours, because
the employee worked in both places a
few days prior to having symptoms.
Before this happened, Mandell had
a cleaning company use a sanitizing
spray weekly at GAPCo's two locations.
While that added costs to an already
growing list of expenditures, there was
an additional benefit. "They give you a
certificate you can put at the front of
the business that informs customers,"
was positive, and Mandell alerted
customers. "We informed our guests
through social media," he says. "We
said, 'We had an employee get COVID,
we are doing everything we can, and we
listed out everything we were already
doing."
3 6 / P I Z Z AT O D AY. C O M / O C T O B E R 2 0 2 0
034_PIZ_1020_OPcovid.indd 36
9/9/20 9:57 AM
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Pizza Today - October 2020
Table of Contents for the Digital Edition of Pizza Today - October 2020
Pizza Today - October 2020
Commentary
Digital
Conversation
Mike’s Monthly Tip
Man on the Street
Building Blocks
Tony’s Trending Recipe
Knead to Know
Destinations
Payroll
The Supply Chain
COVID-19 Positive Employees
Killer Meatballs
Rethink Anchovies
Pork Options
National Pizza Month
Miguel’s Pizza, Slade, KY
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Expo Spotlight
Pizza Today - October 2020 - CT1
Pizza Today - October 2020 - CT2
Pizza Today - October 2020 - Pizza Today - October 2020
Pizza Today - October 2020 - Cover2
Pizza Today - October 2020 - Commentary
Pizza Today - October 2020 - 4
Pizza Today - October 2020 - 5
Pizza Today - October 2020 - 6
Pizza Today - October 2020 - 7
Pizza Today - October 2020 - Digital
Pizza Today - October 2020 - 9
Pizza Today - October 2020 - Conversation
Pizza Today - October 2020 - 11
Pizza Today - October 2020 - Mike’s Monthly Tip
Pizza Today - October 2020 - 13
Pizza Today - October 2020 - Man on the Street
Pizza Today - October 2020 - 15
Pizza Today - October 2020 - Building Blocks
Pizza Today - October 2020 - 17
Pizza Today - October 2020 - Tony’s Trending Recipe
Pizza Today - October 2020 - 19
Pizza Today - October 2020 - Knead to Know
Pizza Today - October 2020 - 21
Pizza Today - October 2020 - 22
Pizza Today - October 2020 - 23
Pizza Today - October 2020 - Destinations
Pizza Today - October 2020 - 25
Pizza Today - October 2020 - Payroll
Pizza Today - October 2020 - 27
Pizza Today - October 2020 - 28
Pizza Today - October 2020 - 29
Pizza Today - October 2020 - The Supply Chain
Pizza Today - October 2020 - 31
Pizza Today - October 2020 - 32
Pizza Today - October 2020 - 33
Pizza Today - October 2020 - COVID-19 Positive Employees
Pizza Today - October 2020 - 35
Pizza Today - October 2020 - 36
Pizza Today - October 2020 - 37
Pizza Today - October 2020 - 38
Pizza Today - October 2020 - 39
Pizza Today - October 2020 - Killer Meatballs
Pizza Today - October 2020 - 41
Pizza Today - October 2020 - Rethink Anchovies
Pizza Today - October 2020 - 43
Pizza Today - October 2020 - Pork Options
Pizza Today - October 2020 - 45
Pizza Today - October 2020 - National Pizza Month
Pizza Today - October 2020 - 47
Pizza Today - October 2020 - 48
Pizza Today - October 2020 - 49
Pizza Today - October 2020 - Miguel’s Pizza, Slade, KY
Pizza Today - October 2020 - 51
Pizza Today - October 2020 - 52
Pizza Today - October 2020 - 53
Pizza Today - October 2020 - 54
Pizza Today - October 2020 - 55
Pizza Today - October 2020 - Product Showcase
Pizza Today - October 2020 - 57
Pizza Today - October 2020 - Pizza Today Yellow Pages
Pizza Today - October 2020 - 59
Pizza Today - October 2020 - 60
Pizza Today - October 2020 - 61
Pizza Today - October 2020 - 62
Pizza Today - October 2020 - 63
Pizza Today - October 2020 - The Marketplace
Pizza Today - October 2020 - 65
Pizza Today - October 2020 - 66
Pizza Today - October 2020 - 67
Pizza Today - October 2020 - 68
Pizza Today - October 2020 - 69
Pizza Today - October 2020 - 70
Pizza Today - October 2020 - 71
Pizza Today - October 2020 - 72
Pizza Today - October 2020 - 73
Pizza Today - October 2020 - Expo Spotlight
Pizza Today - October 2020 - Cover3
Pizza Today - October 2020 - Cover4
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