Pizza Today - February 2021 - 16

BUILDING BLOCKS

NICK BOGACZ

expected of her - and she should
have resources to do so. In our pizzeria, new hires receive two items: a job
description sheet, which details every
duty they will be asked to perform in
their position, and a " training binder, "
which includes a checklist going over
every procedure they must know to
perform those duties and other general
tasks. After the new employee studies the documents, the trainer quizzes
them on the information and signs off
on individual tasks they are confident
the trainee has learned. It is crucial
you spend time thinking about the
most important tasks in the store and
develop thorough descriptions for the
training binder.

Y

Step 3: S.A.W.
Our in-house training includes a
method that we label the S.A.W.
approach - Show, Assist, Watch. Take
dough-stretching, for example. First,
we show the trainee how to stretch the
dough, as the trainer explains every step
thoroughly as they perform the task.
Then, we assist the trainee, performing
the task together, taking the pressure
off of the new trainee, and allowing
when it comes to training.
us to help them through the process.
Finally, the trainer takes a step back
Step 1: The Tour
and watches as the trainee stretches
Training begins from the moment
the dough on their own, all while the
the new employee is hired, or at least
during the onboarding process. I like to trainer offers feedback and advice. This
start with a store tour on the very day a part can take a while, so repeat these
steps as many times as necessary until
new employee completes their paperthe trainee understands and completes
work, showing everything from where
the task in a satisfactory way.
the bathroom is located, to where and
With a training system in place and
how they purchase and eat employee
the
bottlenecks cleared up, are you still
meals, and where the dumpster is
located. Within their first 10 minutes, waiting and waiting for the store to
they'll feel more like a part of the team. turn a tidy profit? Controlling costs
is crucial to the success of your new
restaurant, so we'll be digging into that
Step 2: The Binder
in next month's column, ensuring that
Afterward, if Julie is going to train,
your bank account rises just like your
then she should be aware that it's
dough! ■

3 Steps for Trainees

ou're open, your marketing and
branding is working, and your
processes and equipment are
improved. Things are looking great, but
there might be another major bottleneck bogging down operations - and
it's a big one: training.
Training is one of the key elements
to a pizzeria's success. Too often, it goes
like this: " Welcome to the store, new
guy. Meet Julie; you're going to train
with her. Bye. " And that's it. The new
guy shadows Julie, who might be a
great employee, but she'll probably only
be showing him what she believes is
important, or the parts that pertain to
her specific role. That's why the owner
and managers must be taking the lead

NICK BOGACZ is the founder and president of Caliente Pizza & Draft House in Pittsburgh. Instagram: @caliente_pizza
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Pizza Today - February 2021

Table of Contents for the Digital Edition of Pizza Today - February 2021

Pizza Today - February 2021
Commentary
Digital
Conversation
Mike’s Monthly Tip
Man on the Street
Building Blocks
Tony’s Trending Recipe
Knead to Know
Destinations
PPP Forgiveness
The Current Job Market
Ins and Outs of Expanding
Latin-inspired Pizzas
Adding Sandwiches
Pizza Expo 365
Small Market Mom & Pops
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Expo Spotlight
Pizza Today - February 2021 - CT1
Pizza Today - February 2021 - CT2
Pizza Today - February 2021 - Pizza Today - February 2021
Pizza Today - February 2021 - Cover2
Pizza Today - February 2021 - Commentary
Pizza Today - February 2021 - 4
Pizza Today - February 2021 - 5
Pizza Today - February 2021 - 6
Pizza Today - February 2021 - 7
Pizza Today - February 2021 - Digital
Pizza Today - February 2021 - 9
Pizza Today - February 2021 - Conversation
Pizza Today - February 2021 - 11
Pizza Today - February 2021 - Mike’s Monthly Tip
Pizza Today - February 2021 - 13
Pizza Today - February 2021 - Man on the Street
Pizza Today - February 2021 - 15
Pizza Today - February 2021 - Building Blocks
Pizza Today - February 2021 - 17
Pizza Today - February 2021 - Tony’s Trending Recipe
Pizza Today - February 2021 - 19
Pizza Today - February 2021 - Knead to Know
Pizza Today - February 2021 - 21
Pizza Today - February 2021 - 22
Pizza Today - February 2021 - 23
Pizza Today - February 2021 - Destinations
Pizza Today - February 2021 - 25
Pizza Today - February 2021 - PPP Forgiveness
Pizza Today - February 2021 - 27
Pizza Today - February 2021 - 28
Pizza Today - February 2021 - 29
Pizza Today - February 2021 - The Current Job Market
Pizza Today - February 2021 - 31
Pizza Today - February 2021 - 32
Pizza Today - February 2021 - 33
Pizza Today - February 2021 - Ins and Outs of Expanding
Pizza Today - February 2021 - 35
Pizza Today - February 2021 - 36
Pizza Today - February 2021 - 37
Pizza Today - February 2021 - Latin-inspired Pizzas
Pizza Today - February 2021 - 39
Pizza Today - February 2021 - Adding Sandwiches
Pizza Today - February 2021 - 41
Pizza Today - February 2021 - 42
Pizza Today - February 2021 - 43
Pizza Today - February 2021 - Pizza Expo 365
Pizza Today - February 2021 - 45
Pizza Today - February 2021 - Small Market Mom & Pops
Pizza Today - February 2021 - 47
Pizza Today - February 2021 - 48
Pizza Today - February 2021 - 49
Pizza Today - February 2021 - Product Showcase
Pizza Today - February 2021 - 51
Pizza Today - February 2021 - Pizza Today Yellow Pages
Pizza Today - February 2021 - 53
Pizza Today - February 2021 - 54
Pizza Today - February 2021 - 55
Pizza Today - February 2021 - 56
Pizza Today - February 2021 - 57
Pizza Today - February 2021 - The Marketplace
Pizza Today - February 2021 - 59
Pizza Today - February 2021 - 60
Pizza Today - February 2021 - 61
Pizza Today - February 2021 - 62
Pizza Today - February 2021 - 63
Pizza Today - February 2021 - 64
Pizza Today - February 2021 - 65
Pizza Today - February 2021 - Expo Spotlight
Pizza Today - February 2021 - Cover3
Pizza Today - February 2021 - Cover4
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