University Business - September 2012 - (Page 68)

By Thomas W. Durso Face cIO once charged with fixing computers and not much else, today’s technology leaders have become part of institutions’ strategic elite. ot long after Pennie Turgeon came to Clark University (Mass.) as its vice president for information technology and chief information officer, one of the university’s functional units undertook a project with a significant technology component to it. Despite the expertise of Turgeon’s team, the other unit saw Information Technology Services as little more than tactical lackeys. “IT,” Turgeon recalls, “was viewed as the plug-and-chug monkeys.” She adds that the unit, whom she politely declines to name, excluded her department from meetings and kept decision making largely to itself. “If we need coding, we’ll call you,” is the way Turgeon characterizes the other unit’s attitude. “If we need new servers, we’ll call you. If there’s jargon in the implementation documentation, we’ll call you,” they would say. There weren’t many calls, there was no partnership between the departments, and the outcomes, she says, were “less than optimal.” Flash forward six years and that relationship—and project results—are strikingly different. When Clark recently implemented an enrollment management system, a process that saw the Information Technology Services and Admissions offices partnering very closely, Turgeon served as project leader for the implementation. “The reason that project was incredibly successful was that we knew the technology side, the systems side, and the technical elements that needed to be integrated,” she says. n 68 | September 2012 OF the changIng the

Table of Contents for the Digital Edition of University Business - September 2012

University Business - September 2012
Editor’s Note
College Index
Ad Index
Behind the News
Independent Outlook
Financial Aid
Virtual Viewbooks: Ready? Or Not?
Technology Changes Everything
Connecting Learners, On Campus and Off
The Changing Face of the CIO
Efficiency Greats
The Administrator's Bookshelf
Oceans of Data
Education Innovators
Internet Technology
End Note

University Business - September 2012