University Business - October 2009 - (Page 36)

Virginia Commonwealth U. Bucknell U. Boston U. Bates College UB A taste of the best campus dining programs Edited by Melissa Ezarik Dining Halls of Distinction DINING FACILITIES AND PROGRAMS ARE AN INTEGRAL part of campus life. Long gone are cafeteria-style dining areas with cafeteria-quality food. Today’s students can savor a dining experience that rivals the best home cooking and their favorite restaurants—and college and university dining services departments are delivering just that. Program administrators realize that customer service and diner input are key. And they know that both environmental sustainability and financial stability are expected. Our Dining Halls of Distinction represent stellar programs that have features worth emulating elsewhere. Here’s a sampling of what you’ll find on these campuses. EVALUATION PROCESS Each of our 65 entries was evaluated, using a point system for each response, by at least four members of the University Business team and one external judge, with similar-sized institutions grouped together. Questions covered (1) the extent to which the facility and program uniquely reflect the institution, (2) the comfort and safety levels of diners, (3) sustainability initiatives, (4) the process of getting input from program users and how requests are prioritized, (5) customer service and staff training efforts, (6) the ability of the facility and program to help attract prospective students, (7) efforts to control costs while maintaining quality, and (8) overall visual appeal. EVALUATION TEAM Frank Auer: Graduate of the University of Miami and graduate student at Boston College Melissa Ezarik: Managing editor, University Business Michele Herrmann: Associate editor, University Business Ann McClure: Associate editor, University Business Emily Pearl Goodstein: Graduate of The George Washington University and blogger on food and other topics at Neal Raisman: Higher education consultant (, former college president, and author of The Power of Retention (Administrator’s Bookshelf) and Embrace the Oxymoron: Customer Service in Higher Education (LRP Publications) Susan Rohal-Corbett: Art director, University Business, and college parent 36 | October 2009

Table of Contents for the Digital Edition of University Business - October 2009

University Business - October 2009
Editor's Note
College Index
Company Index
Advisory Board
Behind the News
Financial Aid
Lessons in Video
Dining Halls of Distinction
Lost in Space
Independent Outlook
Internet Tech
End Note

University Business - October 2009